Slow, slow service. - Page 2

dNeonb · #16 07-20-2008, 03:08 AM

Quote:

Originally Posted by Rufus

That strikes me as incredibly odd, especially on a server that is pretty much entirely economical based. Do you have logs for points of entry and points of exit? I'm kind of hoping you're just missing some trade logs, else I have no idea how you guys can track the economy on Kingdoms at all

Tradetables and also trades using the playerquickmenu for plat only are logged.

Xterminator · #17 07-20-2008, 03:10 AM

The only one who really does answer you is Ibonic..2 out of 3 tickets where responded to me by him.

Rufus · #18 07-20-2008, 03:11 AM

Quote:

Originally Posted by dNeonb

Tradetables and also trades using the playerquickmenu for plat only are logged.

Is that all? Sounds like Draenin was the victim of some bad planning, or you could say good planning, depending on who you want to blame

It's a shame though.

dNeonb · #19 07-20-2008, 03:32 AM

Quote:

Originally Posted by Xterminator

The only one who really does answer you is Ibonic..2 out of 3 tickets where responded to me by him.

True, Ibonic does a good job on the support center. But after the ticket was assigened to the person who needs to take care of it everyone else can only wait. I could count them using two fingers but one of them doen't do things on GK or other Server.

@Rufus, yea somehow it is but what do tons of lots help us if noone would be able to fix it?

Tigairius · #20 07-20-2008, 03:38 AM

Well, Draenin, I'm not going to beat around the bush and give you false hope like some of the staff are notorious for doing. I honestly think there is no chance your items will be restored at this point (unfortunately). They've already been all cycled and circled through the economy and would be very very difficult to sit there and retract all trades and get the items back to you, it's better by now to just move on. Don't worry, it's happened to all of us.

Rufus · #21 07-20-2008, 03:41 AM

Quote:

Originally Posted by dNeonb

@Rufus, yea somehow it is but what do tons of lots help us if noone would be able to fix it?

Hmmm?

knightfire35 · #22 07-20-2008, 03:56 AM

I had a similar problem a while back, sadly it was never resolved. Good luck though.

DustyPorViva · #23 07-20-2008, 07:18 AM

To be honest, service has always been fast on my support tickets. Admittedly, they were all account related, thus Ibonic replied, and it did surprise me... but they were replied to within minutes, and at the most, the next day.

cbk1994 · #24 07-20-2008, 07:20 AM

Quote:

Originally Posted by DustyPorViva

To be honest, service has always been fast on my support tickets. Admittedly, they were all account related, thus Ibonic replied, and it did surprise me... but they were replied to within minutes, and at the most, the next day.

Yeah ... well, my ticket has gone a week now without even being viewed.

What kind of ****ty service is this?

Draenin · #25 07-20-2008, 07:29 AM

Quote:

Originally Posted by dNeonb

Too bad yes, but there is nothing to be done because - no logs if an item was dropped or not. There are only logs for other things but these didn't cover that case.

There are IP logs for when thieves log into my account, though. There's even an automated email alert system that tells users when that happens, and it just gets ignored.

Stryke · #26 07-20-2008, 08:19 AM

Playerworld related ones seem to be fine for me. After I submit a ticket, it doesn't take much time until Bell views it.

excaliber7388 · #27 07-20-2008, 08:23 AM

Quote:

Originally Posted by Stryke

Playerworld related ones seem to be fine for me. After I submit a ticket, it doesn't take much time until Bell views it.

Try asking for something troublesome or controversial.
I've had service that takes 1 day or less to fix, and other things have taken much longer (or simply ignored).
It happens. Still, it feels like the system didn't have a lot of thought put into it, like it was a side project. It can be hard to find if you don't know where to look as well.