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  #16  
Old 10-29-2009, 03:27 AM
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We have restored the missing developer gold subscription time.
Nice. :]
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  #17  
Old 11-03-2009, 07:14 PM
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playerworlds down again?
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I promise when I get rich I'll send you an iPhone. I'll send everyone an iPhone.
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  #18  
Old 11-03-2009, 07:27 PM
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Already posted in another thread:
We are currently installing the private and hosted playerworlds on a new machine, this can take a few hours. After that there shouldn't be any downtimes in the near future anymore. Sorry for these problems.
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  #19  
Old 11-03-2009, 09:13 PM
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Is the wiki part of this as well? It would be nice to have it back.
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  #20  
Old 11-03-2009, 09:24 PM
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well they are down again ):
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  #21  
Old 11-03-2009, 10:07 PM
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Is the wiki part of this as well? It would be nice to have it back.
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Originally Posted by Tigairius View Post
The support center and graal wiki will be down for a week or two while some security issues are fixed. This may mean that there will be a loss of data on the support center and wiki (recent changes, news and new tickets) because some data was lost unexpectedly.

Right now the sites will be redirecting to graalonline.com while these things are being fixed.

Sorry for the inconvenience. If you absolutely need to get a hold of a staff member for a ticket-related inquiry, you may contact the appropriate person.
graal.net and the support center are getting moved to another server computer for security reasons.
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  #22  
Old 11-04-2009, 01:30 AM
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The transfer of the playerworlds will take a few more hours, it's more than 30 GBytes that need to be moved. So they will probably not be back before tomorrow.
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  #23  
Old 11-04-2009, 01:35 AM
Stephen Stephen is offline
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Out of curiosity - why are you swapping machines?

Also, Kudos on returning lost developer account time.
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  #24  
Old 11-04-2009, 06:54 PM
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The servers have been moved to the new machine. For most servers we were able to upload the latest content, but for some servers we had to use a backup which is a few days old (last friday or so). Sorry for any problems. As compensation we have added one week of dev subscription to everyone with an active subscription.
The /global servercontrol is currently not working, but we plan to bring that back in a few days.
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  #25  
Old 11-04-2009, 06:56 PM
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Originally Posted by Stefan View Post
The servers have been moved to the new machine. For most servers we were able to upload the latest content, but for some servers we had to use a backup which is a few days old (last friday or so). Sorry for any problems. As compensation we have added one week of dev subscription to everyone with an active subscription.
Great, you destroyed quite a bunch of work.
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  #26  
Old 11-04-2009, 07:03 PM
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Great, you destroyed quite a bunch of work.
The problem is that the computer has technical problems (won't start) and getting access to it will take 2-3 weeks minimum, but in that time you probably don't need the backup anymore. I can understand how it feels to lose work or needing to redo stuff, but currently I'm happy that the things are working at all.
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  #27  
Old 11-04-2009, 07:08 PM
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Originally Posted by Stefan View Post
The problem is that the computer has technical problems (won't start) and getting access to it will take 2-3 weeks minimum, but in that time you probably don't need the backup anymore. I can understand how it feels to lose work or needing to redo stuff, but currently I'm happy that the things are working at all.
I don't understand. Did the machine(s) just die and you then decided to move the content? Or did you turn it/them off because you already planned to do this beforehand? If you turned it/them off yourself, why not save a backup of all data before doing that?
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  #28  
Old 11-04-2009, 07:12 PM
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fml I did a lot over the weekend, and now I have to do it again.
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  #29  
Old 11-04-2009, 07:19 PM
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Originally Posted by Crow View Post
I don't understand. Did the machine(s) just die and you then decided to move the content? Or did you turn it/them off because you already planned to do this beforehand? If you turned it/them off yourself, why not save a backup of all data before doing that?
We made a backup last friday, and yesterday tried to copy the latest data but it died in the middle that's why some playerworlds are good and some not.
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  #30  
Old 11-04-2009, 07:20 PM
Crono Crono is offline
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Quote:
Originally Posted by Crow View Post
Great, you destroyed quite a bunch of work.
I don't think it was their fault. Happy to read stuff like this:

Quote:
Originally Posted by Stefan
As compensation we have added one week of dev subscription to everyone with an active subscription.
Any improvement in player relations should be welcome.
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