Player Relations / Support Center

[salesman]

First, I would like to introduce Era’s new in-game support center. Too long have questions gone unanswered, problems unsolved, and complaints ignored because staff members were either not available (or not willing) to help. Hopefully, with the addition of the support center, we can help guarantee that all issues are addressed.

Along with the support center comes the removal of FAQs, and the switch from GP to Player Relations staff. You can contact the Player Relations team for both FAQ and police-related problems. The reason for the switch is because they will be doing more than just “police” work, and “Player Relations” is much easier to identify as someone who is there to help than “GP”. Keep an eye out for possible PR hiring in the future!


Important information about the support center:



How do I use the support center?
Press F11 in-game to open the main menu. Follow further instructions from there.

When should I use the support center?
You should always first try to contact available staff members for immediate problems. Say ‘showadmins’ in-game to see who is online. All abuse reports should go through the support center and will be handled by the server Manager. If you feel that your ticket has been deleted unfairly, contact the Manager.

Other problems that should go through the support center include (but are not limited to):

• Bug reports
• Complaints about staff or development
• Ideas and suggestions
• Problems with gangs/businesses
• Any other problem that requires real attention

What should I say in my tickets?
Be clear with what you want to say. The more information you provide, the faster your problem will be resolved. Try to include screenshots, level names, account names, etc. whenever necessary.

Props to Chris Vimes for scripting this wonderful system!

[Tigairius]

Awesome system, but it would be cool if there was a system like this for all servers where they could submit tickets to local staff, or submit tickets on a global scale for globals to answer.

[Elizabeth]

neat not very convenient for bans, but very nice!

[papajchris]

Really cool feature though i hope i wont have to use it, and its about time GP and FAQ got connected!

[Vman13x]

If I am correct didn't they combine faq and gp awhile back before?

Also very nice system, hopefully those hackers will be caught easier.

[Scary_Sock]

Im very excited about this!
The Support System looks well-done too!

[zim5354]

Originally Posted by Vman13x

If I am correct didn't they combine faq and gp awhile back before?

Also very nice system, hopefully those hackers will be caught easier.

i doubt anyone hacks on era anymore. seriously whats the point to it :-/ ?

anyway yeah the systems cool, but unless era has changed tremendously the majority of the staff wont check it. also a great deal of players wont use it because they will just spam their question until they are ignored or its answered. but eh i could be wrong.

[salesman]

Originally Posted by zim5354

i doubt anyone hacks on era anymore. seriously whats the point to it :-/ ?

anyway yeah the systems cool, but unless era has changed tremendously the majority of the staff wont check it. also a great deal of players wont use it because they will just spam their question until they are ignored or its answered. but eh i could be wrong.

Yes, we went out of our way to introduce this system so we can just ignore it. Stop being so negative, please, it doesn't help anything.

[fowlplay4]

I remember way back when, someone scripted a system like this for Zodiac. Players were quick to abuse it and so on, hopefully that isn't the case here.

Originally Posted by Tigairius

Awesome system, but it would be cool if there was a system like this for all servers where they could submit tickets to local staff, or submit tickets on a global scale for globals to answer.

I'd imagine some in-game button/link to the Graal Support Center would suffice for this.

[Tim_Rocks]

Originally Posted by zim5354

anyway yeah the systems cool, but unless era has changed tremendously the majority of the staff wont check it. also a great deal of players wont use it because they will just spam their question until they are ignored or its answered. but eh i could be wrong.

The staff team has changed a lot, and personally I'll probably check it almost every 10-15 minutes because I multi task a lot. I usually am always doing more than one thing at a time while I'm Lating.

[Scary_Sock]

Originally Posted by Tim_Rocks

The staff team has changed a lot, and personally I'll probably check it almost every 10-15 minutes because I multi task a lot. I usually am always doing more than one thing at a time while I'm Lating.

Who doesn't Multi-task? Heh, its something everyone has done atleast once.

[Venom_Fish]

Realistically, it'll be abused .
Not to mention it'd be easier to PM an Admin
But, that Global Ticket idea sounds spiffy though.

[cbk1994]

Originally Posted by Venom_Fish

Realistically, it'll be abused .
Not to mention it'd be easier to PM an Admin
But, that Global Ticket idea sounds spiffy though.

The idea is that it prevents things from going unheard, and ensures people get the attention they need. I know that sounds corny and canned, but that's the truth.

If it's abused, we'll just punish the abusers.

[Sinkler]

This was a good idea in my opinion. It will keep communication between staff and will ensure better relations for both.

[Vman13x]

You'd be suprised by how many hackers I've caught, you can ask dunez he's always the one I pm.