PWA Duties - Dealing with Corruption

[matt8891]

Originally Posted by Andy0687

Just like to say Angel ive never seen you on babylon massing, unless we grab a Global Message from you, your contact info and such.

Also: One of my friends was IMing HoudiniMan of a problem, and he got blocked, Lol

Oh well

I always IM a global...There always nice and they dont block me.

[Andy0687]

Oh well, people have friends, thats the whole deal isnt it? Didnt someone discuss Laslow up there somewhere?

And i was reading in the old PWA Hiring thread about Spark says servers like "Real Time Reviews"

When has that ever happened when someone random has just asked for a review :/

[Deek2]

Originally Posted by Matman58

One thing I see that happens is more people sit in threads and argue with the Globals instead of leaving them alone so they can do there jobs.

That is silly.
Oh, George Bush has declared war on Iraq. Therefore, we should shut up and leave him alone instead of debating with him the possible consequences of his actions!

[Milkdude99]

I will simply state this in my opinion mind you "Under NO circumstances should any PWA or Global Staff for that matter block anyone from access to them." I never did as PWA and believe me there are some annoying little ##### I would like to have blocked but it is unprofessional to do so no matter how bothersome thay are. As Global Staff it is your responsiblity to your job and the Game to try to the best of your ability to solve any and all problems presented to you.

You should NEVER cuss or act harshly to any paying player no matter how much an idiot you know they are.It is very hard to maintain your composure at times I agree but as Global Staff I can honestly say I never did this to any player even though I did many times have my patience tried by some. I must also say I did not always maintain my composure with some Global Staff and did speak my mind to them and it wasn't in a very nice way either.Mainly because I differ greatly on how you should conduct yourself as Global Staff and NEVER act toward players as immature and stupid as some players do to you. So yea there was one or two I had words with about this subject and they are not exactly in my fan club today because of it.

This is my opinion on conduct of Globals and not even Spark agreed with me on this one.

[Deek2]

Originally Posted by Milkdude99

I will simply state this in my opinion mind you "Under NO circumstances should any PWA or Global Staff for that matter block anyone from access to them."

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

[James]

Originally Posted by Deek2

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

Deek, you are the bomb, man.

[Milkdude99]

Originally Posted by Deek2

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

I will agree with you for only one reason, the Global Staff are not paid for what they do so I agree they can have some leway here on that BUT IF they were "Paid Staff" this would not be acceptible in any circumstances because they are paid Staff. Ignore customers in business and you will kill your business, even if they don't deserve your time and efforts.It is taking the good with the bad and something in business you just have to cope with.

[Thallen]

Originally Posted by Milkdude99

I will simply state this in my opinion mind you "Under NO circumstances should any PWA or Global Staff for that matter block anyone from access to them." I never did as PWA and believe me there are some annoying little ##### I would like to have blocked but it is unprofessional to do so no matter how bothersome thay are. As Global Staff it is your responsiblity to your job and the Game to try to the best of your ability to solve any and all problems presented to you.

You should NEVER cuss or act harshly to any paying player no matter how much an idiot you know they are.It is very hard to maintain your composure at times I agree but as Global Staff I can honestly say I never did this to any player even though I did many times have my patience tried by some. I must also say I did not always maintain my composure with some Global Staff and did speak my mind to them and it wasn't in a very nice way either.Mainly because I differ greatly on how you should conduct yourself as Global Staff and NEVER act toward players as immature and stupid as some players do to you. So yea there was one or two I had words with about this subject and they are not exactly in my fan club today because of it.

This is my opinion on conduct of Globals and not even Spark agreed with me on this one.

Are these official rules, or just personal opinions, now? Many people are constantly ignored by Houdini, and he doesn't have the nicest words to say to some, either.

[Spark910]

Originally Posted by Andy0687

Oh well, people have friends, thats the whole deal isnt it? Didnt someone discuss Laslow up there somewhere?

And i was reading in the old PWA Hiring thread about Spark says servers like "Real Time Reviews"

When has that ever happened when someone random has just asked for a review :/

Point out where I say real-time reviews please.
Only time i've used real-time is in my returning thread, saying people prefer real-time reporting of problems...

[Crono]

Originally Posted by Thallen

Are these official rules, or just personal opinions, now? Many people are constantly ignored by Houdini, and he doesn't have the nicest words to say to some, either.

Sayng teh eff wurd is agiast teh cod uf konduct silys!!!1

[Deek2]

Originally Posted by Milkdude99

I will agree with you for only one reason, the Global Staff are not paid for what they do so I agree they can have some leway here on that BUT IF they were "Paid Staff" this would not be acceptible in any circumstances because they are paid Staff. Ignore customers in business and you will kill your business, even if they don't deserve your time and efforts.It is taking the good with the bad and something in business you just have to cope with.

There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time. Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.

[HoudiniMan]

Originally Posted by Thallen

Are these official rules, or just personal opinions, now? Many people are constantly ignored by Houdini, and he doesn't have the nicest words to say to some, either.

The only time i will block somebody after 1 initial message is if it is something insulting and obviously antagonistic.

I try to make myself as easily contactable as possible. I don't have a special "PWA" screen name for AIM because i wouldn't be on it as much. I give out my personal screen name to the Graal community so they can contact me as quickly and easily as possible.

Because this is my personal screen name, obviously there will be times I'm on it, and can't deal with Graal related problems. The last time i put somebody on ignore was because i had stayed up all night and was working on a history final project at 6am.

When somebody incessantly messages me on AIM when im using it for a project to collaborate with classmates and can't just log off, and I also can't do Graal things, i see nothing wrong with blocking them if they refuse to stop.

My E-mail is hardly ever used by any of the Graal community, but it's checked every 60 seconds. Forum PMs are also a great way to contact me.

But e-mail and forum PMs aren't instant gratification methods of making me drop what im doing and tend to you, and that's all people want. So i put my personal screen name out to the public in an effort to try to do my job better.

So next time you want to whine about me not being able to instantly help you on AIM, why don't you just e-mail me and get a reply in probably less than 12 hours.

[protagonist]

Originally Posted by Deek2

There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time.

We don't spend great deals of our time looking for problems, no. It would be a waste of time to do so.
We don't posses omniscience. We don't know if people are having problems. So if they do, they have to contact us. Our valuable time can only be spent on that which is brought to our attention. If you want helped, you have to at least meet us part-way by getting ahold of us.

Originally Posted by Deek2

Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.

Whenever I post on forums, I have my messenger on. If I get IMed about PWA duties, I try to answer promptly. If not promptly, then I usually get to it in 5 minutes or so. Messaging me is the best way to get ahold of me, because I do not check my email more than twice a day.

[matt8891]

I also believe Spark made a thread on "Contact Info".
That shows Globals information that they want public.

[Loriel]

I actually agree with Houdini, wowow. No surprise considering the alternative though