Player Relations / Support Center - Page 4

salesman · #46 08-18-2009, 04:47 AM

Quote:

Originally Posted by Frankie

the only thing you listed that actually differs from typical PMs/comments is being able to communicate without needing the player and the staff online at the same time. so I guess in the end, you are getting something out of this system, but I still firmly believe that it wasn't a complete necessity as if you couldn't solve issues without it. that's just my opinion though.

That's like saying the gui-based gang system shouldn't have been made because chat commands worked just as well...I'm stretching a bit, but we should probably just remove the trade system since players can just as easily trade by dropping.

The point is that this system makes solving problems easier, and more efficient. It is an improvement.

CharlieM · #47 08-18-2009, 05:19 AM

Yeah but in what aspect? You only kept GP's even though over half are not active, and were part of the problem of unanswered questions in the first place.

salesman · #48 08-18-2009, 05:30 AM

Quote:

Originally Posted by CharlieM

Yeah but in what aspect? You only kept GP's even though over half are not active, and were part of the problem of unanswered questions in the first place.

GPs cannot handle most of the problems that the support center is designed to address. Player Relations staff still get PMs for monitoring trades, catching hackers, etc

CharlieM · #49 08-18-2009, 05:38 AM

Quote:

Originally Posted by salesman

GPs cannot handle most of the problems that the support center is designed to address. Player Relations staff still get PMs for monitoring trades, catching hackers, etc

You missed the point completely.

Player Relations staff are currently the same as the GP team (Roster) so you actually did not combine the positions. You just changed the name, and gave it a new gui

papajchris · #50 08-18-2009, 05:40 AM

Quote:

Originally Posted by CharlieM

You missed the point completely.

Player Relations staff are currently the same as the GP team (Roster) so you actually did not combine the positions. You just changed the name, and gave it a new gui

They are now expected to answer FAQ questions (if they didn't already though). But basically theres no more FAQs

salesman · #51 08-18-2009, 05:43 AM

Quote:

Originally Posted by CharlieM

You missed the point completely.

Player Relations staff are currently the same as the GP team (Roster) so you actually did not combine the positions. You just changed the name, and gave it a new gui

You're missing the point of the support center. The people who respond are not just PRs...just about every staff member is given access to his/her appropriate department. For example, PRs handle the "Police" and "Questions About Era" categories.

I myself have been checking tickets non-stop.

CharlieM · #52 08-18-2009, 05:44 AM

They are GP's. They ignored questions when they came there way, or they are inactive. They aren't going to change with what they are supposed to do. I know there is no more FAQ which is a disappointment considering I took it serious unlike everyone else who had the job but w.e., I'm still going to help people because I know the new system=fail

salesman · #53 08-18-2009, 05:50 AM

I think it is also important to stress that not everyone can read your tickets.

If you send me a ticket in the Staff Complaints department complaining about a staff member, they will not be able to see it. Staff only have access to what falls under their job description (you won't find a LAT or PR dealing with Events Team issues).

sam_is_me · #54 08-18-2009, 05:52 AM

Hm.. I think until they get a newbie course, there might be some ticket flooding of "newbie" questions, but other than that not too big of a deal.

CharlieM · #55 08-18-2009, 05:54 AM

I submitted a ticket about being harassed by a person and it keeps getting deleted without response.

salesman · #56 08-18-2009, 06:00 AM

Quote:

Originally Posted by CharlieM

I submitted a ticket about being harassed by a person and it keeps getting deleted without response.

I see one ticket from you which was nothing more than spam and was closed with a warning. Other than that, I see zero tickets from you that have been deleted. If you truly have a problem, send me forum PM.

Scary_Sock · #57 08-18-2009, 06:11 AM

There should also be notification when you get a response to your ticket or when your ticket has been closed. I can tell I will forget about a ticket completely untill someone mentions it.

Also, the GUI still keeps popping up when I login Era. I thought it was fixed?

BlueMelon · #58 08-18-2009, 04:41 PM

@charlieM
This system is an improvement and thats it.
Why do you care if Era has this? what does it bother you?

CharlieM · #59 08-18-2009, 06:52 PM

Quote:

Originally Posted by BlueMelon

@charlieM
This system is an improvement and thats it.
Why do you care if Era has this? what does it bother you?

Explain how it is an improvement. Otherwise it isn't

Pelikano · #60 08-18-2009, 07:03 PM

Quote:

Originally Posted by CharlieM

Explain how it is an improvement. Otherwise it isn't

Why did you lie in the first place?

This is an improvement, now people will actually get help when they send in a ticket after atleast 2-3 days.

But when you send in a global ticket or PM a staff member in game you get help after about a week or never.