Misguided Management?

[Velox Cruentus]

Originally Posted by Sildae

While the first part of this paragraph is true, the last sentence is not. The reason for this lies within the nature of Graalians.

Glad you make it among the common 'Graalian'. Regardless, orienting the audience towards someone whom is professional in their actions in a acceptible time will greatly diminish the frustration.

Originally Posted by Sildae

Add "blind devotion to Graal and Unixmad" to that list.

I do not believe that "blind devotion to Graal and Unixmad" is appropiate. Primarely because I would orient the devotion to improving Graal Online's community.

Originally Posted by Sildae

How does renouncing the nature of humanity make you more humane?

hu·mane
1. Characterized by kindness, mercy, or compassion: a humane judge.

Humans by nature are egocentric, thus they don't carry the "Humane" attributes.

Read -- Think -- Respond.

[Sildae]

Originally Posted by Velox Cruentus

Glad you make it among the common 'Graalian'. Regardless, orienting the audience towards someone whom is professional in their actions in a acceptible time will greatly diminish the frustration.

You do not seem to understand; please try reading what I said again.

I do not believe that "blind devotion to Graal and Unixmad" is appropiate. Primarely because I would orient the devotion to improving Graal Online's community.

This is certainly favourable and I agree with you. However, it is not relevant to the statement to which I answered, as what you orient devotion to is not relevant to Stephane's decisions.

hu·mane
1. Characterized by kindness, mercy, or compassion: a humane judge.
Humans by nature are egocentric, thus they don't carry the "Humane" attributes.

Please get yourself some etymology.

Read -- Think -- Respond.

You should just write this down somewhere else so you remember it, instead of having to post it all the time.

[Velox Cruentus]

Originally Posted by Sildae

You do not seem to understand; please try reading what I said again.

This is certainly favourable and I agree with you. However, it is not relevant to the statement to which I answered, as what you orient devotion to is not relevant to Stephane's decisions.

You should just write this down somewhere else so you remember it, instead of having to post it all the time.

Alas, sorry for that: I misinterpretted some things.

Graalians by nature are quite tend to show their emotions in quite colorful languages, however, if the problem is solved earlier, anger doesn't built up as much.

As for the Humane things, I meant rather that they must quality for humane-like attributes (as stated, compassion, mercy, and kindness), instead of what society usually drives people to be (egocentric, selfish, competitive).

I do believe that although this would focus on the community, that a prime mission statements should be followed by the team, which would benefit both Stephane as well as the community. This wouldn't require a blind devotion, but rather a common goal of both Stephane and you.

[Sildae]

Originally Posted by Velox Cruentus

Graalians by nature are quite tend to show their emotions in quite colorful languages, however, if the problem is solved earlier, anger doesn't built up as much.

But you already considered the possibility that the problem cannot be solved to the satisfaction of the Graalian (Cannot restore scammed things, perhaps), and when you look at the Kingdoms forums, it becomes apparent that many are unable to deal with that.

This wouldn't require a blind devotion, but rather a common goal of both Stephane and you.

The problem is that this is not universally agreed upon.

[Velox Cruentus]

Originally Posted by Sildae

But you already considered the possibility that the problem cannot be solved to the satisfaction of the Graalian (Cannot restore scammed things, perhaps), and when you look at the Kingdoms forums, it becomes apparent that many are unable to deal with that.

The problem is that this is not universally agreed upon.

Nothing is universally agreed upon.

The scamming situation states that it is illegal to scam in the presense of staff. If there were staff reliable to oversee an exchange, it would solve a LOT. They can not restore it because there are no prove of it being scammed in the first place.

[zell12]

In most of the other games I play, they have a team of GMs that fix the problems themselfs, without redirecting your problem to the director or someone else. Why can't Graal do this?

Probably because of money? :/

[Sildae]

Originally Posted by zell12

In most of the other games I play, they have a team of GMs that fix the problems themselfs, without redirecting your problem to the director or someone else. Why can't Graal do this?

That has been answered already.
From what I have gathered so far, Cyberjoueurs has a lot of teams of people that fix the problems. The problem is that even though a lot of problems are apparently solved, some players still believe they need to get special help, more items restored, more special support for their playerworld, and so they go to Stefan, not accepting the responsibilities that have been assigned to each teams, because they themselves know better than the stupid immature teenage administrators everybody is complaining about.

[Slash-P2P]

I trust the globals.

Originally Posted by Lance

We've tried to tell people to contact others who can handle their problems. They PM Stefan anyway, or they are dissatisfied with how the others handle it and appeal to Stefan.

It just doesn't work the way you want it to.

Its easier to contact Stefan. He also has 'the power' to fix any problem, while globals are limited.

[zell12]

Originally Posted by Slash-P2P

I trust the globals.



Its easier to contact Stefan. He also has 'the power' to fix any problem, while globals are limited.

And that is why the "globals" need to be able to fix any problem. These globals should be adults, so i'd say fire these kids.

[Velox Cruentus]

Please do not make this thread into a bashing/flaming threads on how the management works. I do not mind if the person in question is a child or an adult, as long as she/he has the ability to do his job accordingly. If you want to discuss a thread about how they act, do it elsewhere: I don't want my thread closed due to players whom think they may express themselves in a rude/destructive fashion.

[konidias]

As far as staff courtesy goes... I don't think staff should ever get attitudes with players, as mentioned above. It's never okay to flip out at someone when you're staff and they're looking to you for support. Even if they are completely rude jackasses, it's still your job to help them or at least be polite to them.

Honestly, if you show no attitude with them, they cannot stay hostile towards you. It's not even logical. A lot of people get a rush from the feeling of anonymity that the internet provides, but if you're nice enough, they will be nice back. For example, if some player messages you and says:

"FIX THIS NOW! OMG!!!"

If you reply like "screw you, maybe if you asked nicely I would have" then that's getting Graal nowhere.

If you reply like "I will be happy to fix your problem if you would calmly tell me what problem you're having."

If they continue to be rude, just continue to tell them to relax and calm down and suggest that they not be so rude, but still try to assist them.

The problem is that a lot of Graal staff have short tempers, and have had to deal with jerks so much that their immediate response is to either ignore the person, or tell them to f**k off or something.

[haro41]

koni empty your mail box. im trying to pm you!

[Slash-P2P]

Originally Posted by zell12

And that is why the "globals" need to be able to fix any problem. These globals should be adults, so i'd say fire these kids.

Most of them don't have the rights to fix certain problems. They don't need to be fired. From my experiences with the globals, they all seemed to be very mature.

I totally agree with Koni.