Observer Mode.

[Rufus]

What a load of rubbish.

I am personally finding this cop-out feature to be more irritating then innovative to encourage trial users to upgrade. Indeed, it may get a few extra account sales but it's more forcing people to upgrade than a good marketing scheme.

The observer mode feature annoys the hell out of new players, upgraded players, and staff members alike. For example, I am a Game Coordinator (Events Team) on Classic, and before this trial players used to enjoy the events that the team hosted. Right now, trial accounts hinder the development of most events, when they are frequently disappearing or pausing, and the staff can't even remove them due to this outside mode. Another example is when players and trial players are PKing each other, then being withdrawn. That is a prime example of how the players get irritated, and yet we expect them to be somewhat nice to new players. While I can only speak for Classic, I can imagine this is an issue widespread on Graal.

The trial players aren't getting the "full experience" and I understand that, but withdrawing them from the game while allowing them to watch is just frustrating, rather then playing on curiosity, or giving them access to the 'full members club'. I really dislike this concept and in my opinion, it is a genuinely poor decision.