Support/FAQ System

[xXziroXx]

Right. This system allows:

* Creation of tickets
* Editing/Answering (same thing, I got lazy) of tickets
* Moving tickets to FAQ tab (awesome, Support and FAQ in one!)
* Closing of tickets (they even disappear from the ticket list after 24 hours! )

Right-o, so here's how it work. You need two edit TWO parts of the system. The serversided rights, and clientsided ones.

serversided rights:

Close - allows you to close tickets
FAQ - allows you to move a ticket from Tickets list to FAQ list
Ticket - allows you to move a ticket from FAQ list to Tickets list

So, rights can look like:

PHP Code:

this.rights.xXziroXx = { "Close", "FAQ", "Ticket" };
this.rights.MyAccount = { "Close" }; 


Right - lets see what clientsided rights there are to choose from:

tab:Admin - gives you access to the Admin tab
Edit - allows you to edit/reply to tickets
Close - allows you to close tickets
FAQ - allows you to move a ticket from Tickets list to FAQ list
Ticket - allows you to move a ticket from FAQ list to Tickets list
dep:All - lets you view all tickets on Admin list
dep:Bugs - lets you view Bugs tickets on Admin list
dep:Account - lets you view Account tickets on Admin list
dep:Jail - lets you view Jail tickets on Admin list
dep:General Questions - lets you view General Questions tickets on Admin list
dep:Other - lets you view Other tickets on Admin list

Lets say you add the ticket department "Hacker" to this.departments, then you can give people access to dep:Hacker.

Examples:

PHP Code:

this.rights.xXziroXx = {
  "tab:Admin",  // Tabs
  "Edit", "Close", "FAQ", "Ticket",  // Actions
  "dep:All" // Departments
};
this.rights.MyAccount= {
  "Ticket" // Actions
};
this.rights.MyAccount2 = {
  "tab:Admin",  // Tabs
  "Edit", "Close",  // Actions
  "dep:Bugs", "dep:Jail" // Departments
}; 


You are free to EDIT and USE this script however and wherever you like, ASLONG as you do NOT remove the Mythic Legends URL from below the "Support Center" text.

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