No Support Center?

[Tigairius]

Well, since this argument occurred, I should probably post that another reason I wanted the [email protected] account name is because I actually plan on eventually switching back over to that "Tig" account, just haven't done it yet.

[Imperialistic]

Just to add on, maybe Global Staff should come together and make a motion to make a suitable "Global Contact List" in-game. Possibly in the bar @ the bottom?

[Tigairius]

Originally Posted by Imperialistic

Just to add on, maybe Global Staff should come together and make a motion to make a suitable "Global Contact List" in-game. Possibly in the bar @ the bottom?

I agree with this idea. I'll bring it up with Stefan next time I talk to him.

[Deas_Voice]

Originally Posted by Tigairius

I agree with this idea.

2nd.

nice idea btw.

[Rufus]

Why hasn't there been a news post about how it is down, and what to do if you're needing support while it is down? Not even half of Graal visits these forums.

[cyan3]

Originally Posted by Rufus

Why hasn't there been a news post about how it is down, and what to do if you're needing support while it is down? Not even half of Graal visits these forums.

Originally no news posts were made about the Support Center being offline because the Graal Wiki went offline at the same time making it harder to submit news. If it is necessary and if the Support Center isn't coming back online soon I wouldn't mind writing up some details to be posted on the login server about global contacts.

[fowlplay4]

Originally Posted by cyan3

Originally no news posts were made about the Support Center being offline because the Graal Wiki went offline at the same time making it harder to submit news. If it is necessary and if the Support Center isn't coming back online soon I wouldn't mind writing up some details to be posted on the login server about global contacts.

It should of been on the main site tbh, not hidden away on the Wiki especially since that's where the Support Center gets redirected to.

[cyan3]

Originally Posted by fowlplay4

It should of been on the main site tbh, not hidden away on the Wiki especially since that's where the Support Center gets redirected to.

News has to be submitted on the wiki before it can get transfered to the login server/graal website and even though it is on the graal website now it isn't clearly visible to everyone as the news is on a separate page from the index. The graal website should have a better layout to inform players of events, updates, and problems but as it is right now the only direct way is on the login server.

http://www.graalonline.com/news

[Angel_Light]

Well my problem is plain simple and no one has been able to help, I just need my IP set for Server so I cant start developing again....

[Matt]

Originally Posted by Angel_Light

Well my problem is plain simple and no one has been able to help, I just need my IP set for Server so I cant start developing again....

Contact a PWA through forum PM, that's how support is being handled for the time being.

[Darlene159]

1) There should have been an announcement regarding this issue in game on the client, I agree.

2) Global contacts should most definitely be made available somewhere else, such as on the client, making it easier for members to get ahold of staff.

Hopefully there will be a new support center soon...

[Bell]

I have already asked Stefan if it was possible to list all global contact emails on the client login a couple weeks ago. I'm sure he'll get to it in time.

[Imperialistic]

Most issues revolve around the lack of Global Contacts.
I myself just now noticed that (I THINK) the forums are the only place that provides the contact information.

Would be great to implement the contacts into the client, for players that do not view the forums.

[Rufus]

Originally Posted by Imperialistic

Most issues revolve around the lack of Global Contacts.
I myself just now noticed that (I THINK) the forums are the only place that provides the contact information.

Would be great to implement the contacts into the client, for players that do not view the forums.

Lack of personal contact is the problem with support? In that case, I wonder why other games out there don't have such problems, or a large majority of businesses for that matter. It is not a necessity.

[Bell]

Originally Posted by Rufus

Lack of personal contact is the problem with support? In that case, I wonder why other games out there don't have such problems, or a large majority of businesses for that matter. It is not a necessity.

I think he means its difficult to find who are the global contacts unless you frequent the forums. Hence my desire for the contact list to be put on the client itself.