I have discussed re-adding support.graalonline.com with Stefan and Unixmad on several occasions. I have even created my own on my third-party website hoping that if I made it all myself, they would be willing to compromise. They are not interested, and we will most likely continue to use the email system for now.
Quote:
Originally Posted by Geno
security risks? put me in charge of support center and i shall handle all problems, trust me i'm trustworthy with passwords and other types of sensitive information
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The security risks involve insecurities in the specific support center software (being hacked and passwords leaked), not trustworthiness of staff members.