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[Sam]

Originally Posted by benpoke103

Wouldn't it be possible to find or create a hack for vBulletin that allows users to post threads, and only the original poster and specified support staff can view or post in the thread? Just an alternative idea..

Originally Posted by Crow

A popular term for this behavior is "private forum", and I believe that vB already has this feature in-built, no hacks needed. Correct me if I'm wrong.

The only way to do this is not a private forum, but a moderated one like our Graal main forum.
Everyone is able to post a thread, but it is as long invisible as a staff member approves it.
This way it is possible for everyone to post and the staff can read and deal with the issues. When they have questions or come to a solution, they can contact the user by forum PM.
When the problem is solved staff can delete it. And it stay all the time invisible for the other users.