Making a new account..?

[fowlplay4]

Originally Posted by alexandralove

Basicly, if your account has never been gold, you will not be able to use it on forums. However, if you upgrade it once, it will then be enabled forever.

This makes me think that new players have zero chance of receiving any kind of support from Graal now.

[Sam]

Originally Posted by fowlplay4

This makes me think that new players have zero chance of receiving any kind of support from Graal now.

Why should they get support? Isn't it usually only to get support when you pay for something?
If Name made another gold account, he needs to activate his forum access first, by confirming the email notification.
Then he can login with account and password he uses in game.

[Rufus]

Originally Posted by Sam

Why should they get support? Isn't it usually only to get support when you pay for something?

"If you're not going to help me with some errors I'm having when trying to play your game, then why should I even stick around? Never mind pay to get some basic help to play your game. I guess I'll just go to one of the free games that actually provide support to their playerbase, irrespective of me giving money."

[fowlplay4]

Originally Posted by Rufus

"If you're not going to help me with some errors I'm having when trying to play your game, then why should I even stick around? Never mind pay to get some basic help to play your game. I guess I'll just go to one of the free games that actually provide support to their playerbase, irrespective of me giving money."

This sums it up.

Graal isn't really doing anything but shooting them-self in the foot by limiting these forums to just once-gold subscribers, and it even results in the problem as mentioned in the OP which I also saw yesterday when I referred someone who was having trouble to these forums.

[Sam]

Originally Posted by Rufus

"If you're not going to help me with some errors I'm having when trying to play your game, then why should I even stick around? Never mind pay to get some basic help to play your game. I guess I'll just go to one of the free games that actually provide support to their playerbase, irrespective of me giving money."

I admit, I don't know many online games, but I guess they will not give much more support.
What kind of support needs a trial? I think it's a support he can get from the FAQ's in game.
The SC was mainly frequented for account problems (password, bans, payment or complaints about staff...). And this kind of support should only get someone who at last payed one time to play with full access.
I think we paying customers should get support first of all. And as long as this is not happen, we don't need to think about support for trials.
Just my opinion.
And a free game needs to get money too. I wouldn't like to have advertisements when playing or so.

[Mark Sir Link]

Originally Posted by Sam

I admit, I don't know many online games, but I guess they will not give much more support.
What kind of support needs a trial? I think it's a support he can get from the FAQ's in game.
The SC was mainly frequented for account problems (password, bans, payment or complaints about staff...). And this kind of support should only get someone who at last payed one time to play with full access.
I think we paying customers should get support first of all. And as long as this is not happen, we don't need to think about support for trials.
Just my opinion.
And a free game needs to get money too. I wouldn't like to have advertisements when playing or so.

Check out League of Legends. It is a free game that is much less restrictive than Graal and sells useful bonuses rather than charging an account subscription fee.

One thing I really haven't liked about Graal since the introduction of Gralats is charging money just to play and then charging more money for cosmetic items.

EDIT: and more to the point, they have a considerable support dept. for the free players.