Player Relations / Support Center

[CharlieM]

Originally Posted by salesman

GPs cannot handle most of the problems that the support center is designed to address. Player Relations staff still get PMs for monitoring trades, catching hackers, etc

You missed the point completely.

Player Relations staff are currently the same as the GP team (Roster) so you actually did not combine the positions. You just changed the name, and gave it a new gui

[papajchris]

Originally Posted by CharlieM

You missed the point completely.

Player Relations staff are currently the same as the GP team (Roster) so you actually did not combine the positions. You just changed the name, and gave it a new gui

They are now expected to answer FAQ questions (if they didn't already though). But basically theres no more FAQs

[salesman]

Originally Posted by CharlieM

You missed the point completely.

Player Relations staff are currently the same as the GP team (Roster) so you actually did not combine the positions. You just changed the name, and gave it a new gui

You're missing the point of the support center. The people who respond are not just PRs...just about every staff member is given access to his/her appropriate department. For example, PRs handle the "Police" and "Questions About Era" categories.

I myself have been checking tickets non-stop.