Question answered, thread closed. = New Rule

[konidias]

zim, it's "enforce" lol.

I just think MoonGoddess in particular is over the top with the rules. This is just my opinion and here is what I think should actually be done in the following situations:

1. one or two people start arguing in a thread and taking it off topic but some others are still discussing things

- what NOT to do (ie, Darlene's way): close the thread

- what to do: reply to the thread with a warning that those people are getting out of hand and punishment will occur if they continue. if they do continue, then punish them. do not punish everyone in the thread by closing it.

2. someone says something remotely insulting to someone else

- what NOT to do (ie, Darlene's way): delete the post and warn the person who made it

- what to do: leave it alone! if the person being "insulted" really feels that bothered by it, let them PM you and then you can deal with it. don't just instantly delete anything that vaguely resembles an insult.

3. someone posts a negative opinion about a rule or the way the forums are being run

- what NOT to do (ie, Darlene's way): tell them to deal with it because "the rules are the rules" or give the excuse that "I'm doing whatever Unixmad tells me to do". or the other option, of just deleting/closing the thread so the issue is not resolved. or the other option of telling them to make a support ticket or post in the support forum or some other nonsense.

- what to do: try to see things from the poster's point of view. apologize for any inconvenience you may have caused (these are the customers for crying out loud, don't argue with them) try to change how you do things so that people won't complain so much. if you feel it's not in your power to make a change, then talk to unixmad or someone who can do something about it. do not adapt a "the customer doesn't have a say, it's unixmads way or no way" policy

edit: a proper way to handle my post would not be to argue with me about it. the best thing to do would be to simply acknowledge it. you just said you don't want to argue, so don't. but that also doesn't mean "well I don't want to argue so, THREAD CLOSED!"