Are accounts restarted when gold runs out?

[Myukoi]

When I recently re-upgrade to Gold everything was reset. I was back to level 1 and I lost all my items and money. Like my Egg Rod and Witch Hat that I won in events. Sometimes while I still didn't have gold I'd log on, create a new trial character and play around on start island.. is this why I lost all my stuff?

[Damix2]

That shouldn't happen.

Support center?

[gozen]

first of all, is this double posted
2nd of all, it shouldnt i was inactive for like 1.5 years, and didnt lose anything

[Zxion]

Yeah, I was inactive for about a year or so and I still had everything. I agree with Damix and suggest that you go to the support center.

[Myukoi]

Yeah, I accidently double posted. Ok, I'll go to the support center.