Misguided Management?

[konidias]

As far as staff courtesy goes... I don't think staff should ever get attitudes with players, as mentioned above. It's never okay to flip out at someone when you're staff and they're looking to you for support. Even if they are completely rude jackasses, it's still your job to help them or at least be polite to them.

Honestly, if you show no attitude with them, they cannot stay hostile towards you. It's not even logical. A lot of people get a rush from the feeling of anonymity that the internet provides, but if you're nice enough, they will be nice back. For example, if some player messages you and says:

"FIX THIS NOW! OMG!!!"

If you reply like "screw you, maybe if you asked nicely I would have" then that's getting Graal nowhere.

If you reply like "I will be happy to fix your problem if you would calmly tell me what problem you're having."

If they continue to be rude, just continue to tell them to relax and calm down and suggest that they not be so rude, but still try to assist them.

The problem is that a lot of Graal staff have short tempers, and have had to deal with jerks so much that their immediate response is to either ignore the person, or tell them to f**k off or something.