Chrismas, New Year and 2003 !

[Loriel]

I believe one of the problems is that the VIP type is pretty confusing, consisting of many different things.
Perhaps you should split it all into a modular subscription system... the basic thing is classic membership, and you get access to new things in a modular fashion.
Perhaps a player of a playerworld could decide to buy forum access and guild creation rights, but has no interest in the gold servers, graal2002 events or developement things.
On the other hand, someone with a gold account who regularly plays Graal2002 is in a kingdom, and has not need for guilds. Yet he currently pays for that, as well as for forum access he already has.
With a modular system, both persons could buy exactly what they want, and with a lot less confusion and complaints than there is now.