graal,a one man show,why??

[bumpertobumper]

any pay to play game owes it to its subscribers a person or persons on staff 24/7 to fix problems that may arise.just because stefan is on vacation or sleeping or whatever (which he is surely entitled to)does this mean that we have to wait for his return to fix a problem?when you sign up and pay to play graal you read a lengthly paragraph about what graal expects from you,where is it written about what you can expect from graal?we as consumers should get the support needed to keep this game running smoothly.