I'm very disapointed

[Spark910]

Couldn't they make their own in-client support centre system? I'm sure it wouldn't be THAT hard and at least they can control the security side of things. The previous version was fully of things that weren't used like news, downloads and FAQs (the latter used in the sense content was published but I'm not sure noobies went there for the answers to the questions). So literally a way to submit a message, within a category and have the relevant staff member view, respond and close a problem accordingly.