Player Relations / Support Center

[salesman]

First, I would like to introduce Era’s new in-game support center. Too long have questions gone unanswered, problems unsolved, and complaints ignored because staff members were either not available (or not willing) to help. Hopefully, with the addition of the support center, we can help guarantee that all issues are addressed.

Along with the support center comes the removal of FAQs, and the switch from GP to Player Relations staff. You can contact the Player Relations team for both FAQ and police-related problems. The reason for the switch is because they will be doing more than just “police” work, and “Player Relations” is much easier to identify as someone who is there to help than “GP”. Keep an eye out for possible PR hiring in the future!


Important information about the support center:



How do I use the support center?
Press F11 in-game to open the main menu. Follow further instructions from there.

When should I use the support center?
You should always first try to contact available staff members for immediate problems. Say ‘showadmins’ in-game to see who is online. All abuse reports should go through the support center and will be handled by the server Manager. If you feel that your ticket has been deleted unfairly, contact the Manager.

Other problems that should go through the support center include (but are not limited to):

• Bug reports
• Complaints about staff or development
• Ideas and suggestions
• Problems with gangs/businesses
• Any other problem that requires real attention

What should I say in my tickets?
Be clear with what you want to say. The more information you provide, the faster your problem will be resolved. Try to include screenshots, level names, account names, etc. whenever necessary.

Props to Chris Vimes for scripting this wonderful system!