Dev pokeSMOT

[pokeSMOT]

Hey all, I have filled a support ticket out that revolves around my playerworld. I had a dream about the server, and when I woke up to go and try to implement some things, I failed, because it said my IP was out of range. Basically, I'm just wondering if filling out a support ticket is enough? or is there some other steps I need to take in order to expedite the process, cause I'm ready to get back cranking.