Why don't we have a FAQ team?

[Googi]

Unlike the people who want a reset/updates, I've tried actually talking to trials/newbies/former GK players (the latter being hard to find and get to talk in substantive numbers). Many complaints are due to ignorance (i.e. not being able to level much due to not knowing about monsters other than bunnies/shell bomies/other common overworld ones). Having EMs act as FAQs doesn't work because there isn't an on-tag EM more than 95 percent of the time and even if there is, players don't associate an EM tag with giving advice like they do a FAQ tag.