Support Center System [Unfinished]

[Rapidwolve]

Here's another unfinished script of mine (that I don't plan on finishing). Features right now include submitting tickets, and admins can view, delete, open, or close tickets. Never got around to scripting responses.

Modify NPC (Control-NPC):

PHP Code:

function onRCChat()
{
  if (params[0] == "viewcomplaint") 
    findNPC("Complaint-Database").ViewComplaint(params[1]);
} 


Create NPC (Complaint-Database):

PHP Code:

/*

NPC by Rapidwolve

*/

function onCreated()
  createVariables();
  
function createVariables()
{
  this.skip_flags = {"alerts_highlevel", "skip_flags", "registered_complaints",  "allowed_admincenter", "debug_mode"};
  this.alerts_highlevel = {"High", "Serious"};
  this.debug_mode = false;  // Output all actions to NC
  this.allowed_admincenter = {"rapidwolve", "Frotter"};  // People allowed to the admin center
}

public function RegisterComplaint(complainer, category, seriousness, description)
{
  temp.id = NextAvailableID();
  this.("complaint_" @ temp.id) = {temp.complainer, temp.category, temp.seriousness, temp.description, "Open"};
  
  findPlayer(temp.complainer).triggerClient("weapon", "-Complaint Reporter", "SentComplaint", temp.id);
  
  if(temp.seriousness in this.alerts_highlevel)
  sendMessage(format("New high priority ticket submitted by, %s. Index: %i", temp.complainer, temp.id), true);
  
  this.registered_complaints ++;
}

public function NextAvailableID()
{
  temp.currentid = 1;
  
    while (this.("complaint_" @ temp.currentid)[0])
      temp.currentid ++;
      
  return (temp.currentid);
}

public function sendMessage(message, override)
{
  if (this.debug_mode || temp.override)
    echo(format("[Support Center]: %s", temp.message));
}

public function ViewComplaint(id)
{
  temp.complaint = this.("complaint_" @ temp.id);
  if (!temp.complaint[0]) return sendMessage("No such complaint index. " @ temp.id);
  
  sendpm("--Viewing complaint (Index-" SPC temp.id @ ")--:" NL
  "Complainer: " @ temp.complaint[0] NL
  "Category: " @ temp.complaint[1] NL
  "Priority: " @ temp.complaint[2] NL
  "Description: " @ temp.complaint[3]);
}


public function GetSupportTickets(admin)
{
  if (!(temp.admin in this.allowed_admincenter) && !(temp.admin == this.allowed_admincenter)) 
    return findPlayer(temp.admin).triggerClient("weapon", "-Complaint Reporter", "NotAllowed");
  
  temp.list.clear();
  
  for (temp.i: this.getDynamicVarNames())
  {
    if (temp.i[0] in this.skip_flags) continue;
      temp.idlist.add(temp.i.substring(("complaint_").length()));
      temp.list.add((this.(@temp.i)));
  }

  findPlayer(temp.admin).triggerClient("weapon", "-Complaint Reporter", "RefreshTicketsList", temp.list, temp.idlist);
}

public function GetPlayerSupportTickets(account)
{
  temp.list.clear();
  
  for (temp.i: this.getDynamicVarNames())
  {
    if ((temp.i[0] in this.skip_flags) || (this.(@temp.i)[0] != temp.account)) continue;
      temp.idlist.add(temp.i.substring(("complaint_").length()));
      temp.list.add((this.(@temp.i)));
  }
  findPlayer(temp.account).triggerClient("weapon", "-Complaint Reporter", "RefreshMyTicketsList", temp.list, temp.idlist);
}

public function GetSupportTicket(id, admin)
  findPlayer(temp.admin).triggerClient("weapon", "-Complaint Reporter", "ViewSupportTicket", temp.id, this.("complaint_" @ temp.id));

public function CloseTicket(id){
  sendMessage(format("%s has closed ticket %i", player.account, temp.id));
  this.("complaint_" @ temp.id)[4] = "Closed";
}

public function OpenTicket(id){
  sendMessage(format("%s has opened ticket %i", player.account, temp.id));
  this.("complaint_" @ temp.id)[4] = "Open";
}

public function DeleteTicket(id){
  sendMessage(format("%s has deleted ticket %i", player.account, temp.id));
  this.("complaint_" @ temp.id).clear();
  this.("complaint_" @ temp.id) == "";  // double check
}

public function toggleTicketStatus(id){
  temp.ticket = this.("complaint_" @ temp.id)[4];
  ((temp.ticket == "Open") ? CloseTicket(temp.id):OpenTicket(temp.id));
} 


Images can be found at:
http://forums.graal2001.com/forums/s...ad.php?t=73510