Can't Connect to Graal

[Python523]

One of my friend's can't connect to either the serverlist or the website (or anything on the graalonline server), he did this tracert and he wants to know if someone can find out what's wrong from this tracert:

CWINDOWS\Desktop>tracert graal2001.com

Tracing route to graal2001.com [195.219.57.15]
over a maximum of 30 hops:

1 18 ms 17 ms 24 ms 10.39.64.1
2 26 ms 15 ms 17 ms 24.26.161.123
3 45 ms 30 ms 11 ms mplsmn01-rtr1-srp-2-0.mn.rr.com [24.26.162.1]
4 12 ms 14 ms 14 ms acr2-sonet2-1-0-0.Minneapolis.cw.net [208.174.1.129]
5 79 ms 47 ms 45 ms agr3-loopback.Washington.cw.net [206.24.226.103]
6 52 ms 54 ms 52 ms dcr2-so-6-2-0.Washington.cw.net [206.24.238.185]
7 125 ms 139 ms 136 ms bcr1.Thamesside.cw.net [166.63.210.61]
8 143 ms 122 ms 133 ms zcr2-6-0-0.Londonlnt.cw.net [166.63.211.202]
9 316 ms 257 ms 379 ms zpr1-ge-1-3-0.Londonlnt.cw.net [166.63.222.152]
10 374 ms 326 ms 294 ms 166.63.218.34
11 484 ms 300 ms 258 ms if-4-0.core2.London.Teleglobe.net [195.219.96.70]
12 333 ms 504 ms 311 ms if-1-0.core2.London2.Teleglobe.net [195.219.96.122]
13 345 ms 286 ms 272 ms if-6-0.core2.Paris2.teleglobe.net [195.219.15.237]
14 129 ms 409 ms 315 ms Vlan3.msfc1.Paris2.teleglobe.net [195.219.15.170]
15 * * * Request timed out.
16 * * * Request timed out.