Noah database error

[Hakaisyo2001]

Okay, this is concerning the guild Noah, which about a month and a half ago to two months ago had a major error occur.
None of the recruiters nor I, the administrator of the guild can successfully build the database. Aswell, all the set names in the roster were reset to "New member" and none of us can seem to set a new name for ourselves.

I have emailed Bhala about this numerous times without any success so I now am resorting to complaining here within these message threads.

Any help in fixing this problem would be greatly appreciated.
-hakaisyo