Instant Message to Graal Online Staff

zell12 · #1 11-05-2003, 05:23 PM

This function would be very useful, it would pop up a window (press a buttion or excute a command on one of the F# keys) like a pm box. It just stores a message in-game on the FTP server. That way admins online can check them, reply them, and deal with the problem... (The admins can also send messages to anyone in-game, and once the new RC is done, that too, since it is accesed from the client). This should be added, and once a full teal of Admins are in place it will all work out. Might cost some money if Unixmad doesn't trust players from here with full rights, but it has to be done now or later.

Anyway, post comments, ideas, amendments, etc.

Kaimetsu · #2 11-05-2003, 06:46 PM

Like a server-specific version of the Support Desk?

Spark910 · #3 11-05-2003, 08:37 PM

If you'd like more contact with Stefan/Stephane then this wont work. Stefan hates the PM bubble as it is, and im sure Stephane doesn't like it too much either.

Anyway e-mail is fine enough, or support center. Every reply you make, every support you create sends an e-mail to us, so we know of your support ticket.

Its just an extra support method, which doesn't have much of a purpose. Most of the admins have: ICQ, AIM, E-mail, Forum PM, In-Game PM, Support Center. I think thats enough ways to contact admins?

zell12 · #4 11-05-2003, 11:22 PM

Quote:

Originally posted by Kaimetsu
Like a server-specific version of the Support Desk?

Well, sort of like that, yes. Have you ever played Habo Hotel or Coke Music, or even some popular MMORPG games online, they have a global messaging system, you can block, add buddies, and everything. But they also have a option buttion you click on to send messages to admins currently online. That way you can contact one of the admins for help and recieve help fast.

That alone is what I am trying to say, but in order for that to work we need a team of admins, that are on at different times of the day so that international players can get the help they need when they need it, not when American admins get on.

The admins should also have the rights to edit all account information, login to any playerworld, basically full rights for everything. If Unixmad thinks this is too risky, he will have to hire people.

G_yoshi · #5 11-06-2003, 12:53 AM

Quote:

Originally posted by zell12

Well, sort of like that, yes. Have you ever played Habo Hotel or Coke Music, or even some popular MMORPG games online, they have a global messaging system, you can block, add buddies, and everything. But they also have a option buttion you click on to send messages to admins currently online. That way you can contact one of the admins for help and recieve help fast.

That alone is what I am trying to say, but in order for that to work we need a team of admins, that are on at different times of the day so that international players can get the help they need when they need it, not when American admins get on.

The admins should also have the rights to edit all account information, login to any playerworld, basically full rights for everything. If Unixmad thinks this is too risky, he will have to hire people.

It is risky

Personally, I would not feel that comfortable with someone coming onto my playerworld and altering accounts. Yes, I can check the logs, but I'd like to be part of the process so I know exactly why the change is being made more specifically. Reason being that once finished Doragon will be an RP server. I don't want people with editing rights to come and screw up player accounts. If they make mistakes, I have to fix them which may be difficult depending upon the actual problem. Or they may tamper with NPCs or potentially leak stuff.

I know I'm being rather paranoid, but all I'm reminded of are all the complaint threads about people stealing from some server, deleting everything, etc. Its hard enough to find trustworthy people here :/

Python523 · #6 11-06-2003, 01:03 AM

Quote:

Originally posted by zell12

Well, sort of like that, yes. Have you ever played Habo Hotel or Coke Music, or even some popular MMORPG games online, they have a global messaging system, you can block, add buddies, and everything.

And they also hire people JUST to do that

G_yoshi · #7 11-06-2003, 01:19 AM

Quote:

Originally posted by Python523

And they also hire people JUST to do that

Loyal to the money :x Kind of depressing in a way.

zell12 · #8 11-06-2003, 05:08 AM

Why would they come on your server to change accounts? They have full rights to do whats nessary, such as remove illegal things, restore lost files, give control of playerworlds back to their owners, etc... Why would this not be a good idea?

Kaimetsu · #9 11-06-2003, 05:50 AM

They'd need to be versed on the rules of every server

zell12 · #10 11-06-2003, 05:58 AM

Well, if someone came to you and harassed you and you had no one to tell you qould get angry and want to say something smart to him and make him go mad, right? Why waste your energy, when you can tell one of them admins using a quick and easy method, and they get banned.

Kaimetsu · #11 11-06-2003, 06:25 AM

Quote:

Originally posted by zell12
Well, if someone came to you and harassed you and you had no one to tell you qould get angry and want to say something smart to him and make him go mad, right? Why waste your energy, when you can tell one of them admins using a quick and easy method, and they get banned.

How would you prove the harrassment to the admin?

mhermher · #12 11-06-2003, 12:39 PM

Quote:

Originally posted by Kaimetsu

How would you prove the harrassment to the admin?

By doing: F#: OMG I GOTT HARASSD!! WTS U BAN HI)M OR I SUE U FOR LETING PEOPEL HARAS EASHOTHA!!! WTS!! >

zell12 · #13 11-06-2003, 03:13 PM

Is getting in contact with an admin better then no contact? The Admin can investigate the incident.

Kaimetsu · #14 11-06-2003, 04:20 PM

Quote:

Originally posted by zell12
Is getting in contact with an admin better then no contact?

If you're wasting a paid admin's time then no.

zell12 · #15 11-06-2003, 06:03 PM

Why would that be wasting the admins time? The Admin is there to solve the problems the player has, if the Admin is contacted by a player with a problem, it is investigated. That is how it works on other games, or so it seems. Unless they have logs for everything done and said on the game, which I doubt.

Kaimetsu · #16 11-06-2003, 06:07 PM

Quote:

Originally posted by zell12
Why would that be wasting the admins time? The Admin is there to solve the problems the player has, if the Admin is contacted by a player with a problem, it is investigated.

Investigated how?

azuretek23 · #17 11-06-2003, 08:12 PM

personally... I think interaction between the players and staff should be even more greatly limited heh

when the person making it has a clear view of what they want and they do it, it will attract an audience. Players dont know what is being planned so their constant "butting in" just makes things worse in the long run. My next playerworld is going to make it hard to contact us staff in game

I like transperent staff, because then people wont be dissapointed when their comments aren't replied to.

zell12 · #18 11-06-2003, 11:54 PM

I don't know how Kai, thats the problem. There would have to be a way, because if it is possable in other games it should be in Graal.

And deman guy, you don't understand. This message system will be for players to Global Admins. Mabey if they expand on this idea some more, a Global Messaging System, like on some game sites when you play Age of Empier and such (gamesnet etc...). You will be able to add friends, edit personal profile, block people, be invisable and set your status.

Kaimetsu · #19 11-07-2003, 05:04 AM

Quote:

Originally posted by zell12
I don't know how Kai, thats the problem. There would have to be a way, because if it is possable in other games it should be in Graal.

Okay. And if you or somebody else conceives of such a way then the idea will be workable.

zell12 · #20 11-07-2003, 05:37 AM

Graal needs a team of actual administrators with the power almost like Unixmads.

Loriel · #21 11-07-2003, 05:39 AM

Power?
*volunteers*

zell12 · #22 11-07-2003, 05:44 AM

Soon as I seen last posted by loriel for my thread, I knew what you said. haha

HoudiniMan · #23 11-07-2003, 10:20 AM

Quote:

Originally posted by zell12
This message system will be for players to Global Admins.

Lots of us use aim regularly

Check out the sig

Loriel · #24 11-07-2003, 02:41 PM

I kind of fail to accept AIM as a serious medium to contact support staff of a company O.o

Also, this thread is asking for real, phat global admins and not some meek PWA team people like you.

zell12 · #25 11-07-2003, 03:28 PM

Yes, I know there are alot of people out their trained in school to Manage and Administrate online games etc... Problem is contacting them and setting up some kind of deal, and thats going to be hard with Unixmad.

Python523 · #26 11-07-2003, 03:59 PM

Quote:

Originally posted by zell12
Yes, I know there are alot of people out their trained in school to Manage and Administrate online games etc... Problem is contacting them and setting up some kind of deal, and thats going to be hard with Unixmad.

And payment, they don't grow for free on trees, and I kinda doubt they'll be able to afford them

adam · #27 11-07-2003, 06:04 PM

By implementing a client command that logs the last 50 lines spoken by anybody in the level. That way you can have an official record of what was said.

Well, it wouldn't be the end all be all of solutions, but it would be a start.

Maybe pm's too. Or make it specific to you and the other person.

adam · #28 11-07-2003, 06:08 PM

Quote:

Originally posted by Loriel
I kind of fail to accept AIM as a serious medium to contact support staff of a company O.o

Also, this thread is asking for real, phat global admins and not some meek PWA team people like you.

Haha, something wrong with meek? did you mean weak?

Kaimetsu · #29 11-07-2003, 06:49 PM

Quote:

Originally posted by adam
By implementing a client command that logs the last 50 lines spoken by anybody in the level. That way you can have an official record of what was said.

If you're gonna do that, why not just store the petition on the server so that the playerworld staff can deal with it when they're online?

G_yoshi · #30 11-07-2003, 11:58 PM

Quote:

Originally posted by zell12
Why would that be wasting the admins time? The Admin is there to solve the problems the player has, if the Admin is contacted by a player with a problem, it is investigated. That is how it works on other games, or so it seems. Unless they have logs for everything done and said on the game, which I doubt.

Any playerworld andminstration is meant to deal with running the playerworld. They aren't there so you can cry to when you prick your finger :/ All that does is take up thier time which could be better put towards development. I've already said I plan on having a few (about 3) extra people with almost full rights. These are people I trust. Any other staff that I will have will only have specific rights for thier task(s). I believe in having some kind of backup, but I don't need 20+ people to act as a fail-safe. That's just trouble waiting to happen.

Yes, I know I exaggerated, but its more than reasonable when you examine those playerworlds that went under because of rebelling staff

adam · #31 11-08-2003, 01:59 AM

Quote:

Originally posted by Kaimetsu

If you're gonna do that, why not just store the petition on the server so that the playerworld staff can deal with it when they're online?

Well, I said it was a start, not a complete solution.

:-/ I was thinking about it more, and I agree with what your saying. It would be best to store it on the server.

Dach · #32 11-08-2003, 02:28 AM

Quote:

Originally posted by azuretek23
personally... I think interaction between the players and staff should be even more greatly limited heh

when the person making it has a clear view of what they want and they do it, it will attract an audience. Players dont know what is being planned so their constant "butting in" just makes things worse in the long run. My next playerworld is going to make it hard to contact us staff in game I like transperent staff, because then people wont be dissapointed when their comments aren't replied to.

I do hope you mean the design team will be invisible while the player-relations staff won't, cause if the whole staff is hard to find, you'll be in a whole different world of problems...

LegendaryAzreil · #33 11-08-2003, 02:07 PM

Quote:

Originally posted by Spark910
If you'd like more contact with Stefan/Stephane then this wont work. Stefan hates the PM bubble as it is, and im sure Stephane doesn't like it too much either.

Anyway e-mail is fine enough, or support center. Every reply you make, every support you create sends an e-mail to us, so we know of your support ticket.

Its just an extra support method, which doesn't have much of a purpose. Most of the admins have: ICQ, AIM, E-mail, Forum PM, In-Game PM, Support Center. I think thats enough ways to contact admins?

Sometimes it takes forever for them to check it. I emailed Unix took him over a week to reply. :o

Spark910 · #34 11-08-2003, 02:12 PM

Quote:

Originally posted by Loriel
not some meek PWA team people like you.

:|
You dont need the rights to do alot of things. Just the rights would improve the speed of it. meek...

Loriel · #35 11-08-2003, 05:03 PM

Quote:

Originally posted by Spark910
:|

I was not referring to you. You, of course, are important and need more RC level and shiny admin tools