Private Servers Are Down

bigcity · #1 12-25-2013, 12:32 AM

My server and many others are crashed not loading anything. Also my server is no longer showing up on the staff on list. And random servers that i don't have rc to are showing up on my staff on list. Any ideas?

Joshua_P2P · #2 12-25-2013, 03:25 AM

Join the club x.x

miracleman4 · #3 12-25-2013, 03:26 AM

Not a clue... I would be really nice to get some sort of insight as to what is going on right now and a guess as to when it should be resolved. Some staff on my server are even being denied access to RC. The main website and RC both claims that they do not have gold on their account when they definitely do...

Joshua_P2P · #4 12-25-2013, 03:28 AM

So being a upstanding member of the Graalian Society and being a proud server owner this goes to stefan i would like to ask for extra server time for the time i am losing right now for everything being down

bigcity · #5 12-25-2013, 09:32 PM

Same here i've lost 2 days due to this setback.

scriptless · #6 12-25-2013, 09:36 PM

Quote:

Originally Posted by Joshua_P2P

So being a upstanding member of the Graalian Society and being a proud server owner this goes to stefan i would like to ask for extra server time for the time i am losing right now for everything being down

Sadly they say that they cannot compensate for downtime it's in the agreement. But at least it wasn't a really really really long time down.

Sage_Shadowbane · #7 12-25-2013, 11:08 PM

Quote:

Originally Posted by scriptless

Sadly they say that they cannot compensate for downtime it's in the agreement. But at least it wasn't a really really really long time down.

Well according to you, it's not a really really long time down. But my server is still down.. I can't even log in to RC without being spammed with "You don't have admin rights". On top of that seemingly all of my script content has magically disappeared. You would think we would be compensated for these types of things when we're paying to use a service, but nope. Not even a mere reply as to the status of the situation. Goes to show how screwed Cyberjourers is as a company.

scriptless · #8 12-26-2013, 12:17 PM

Quote:

Originally Posted by Sage_Shadowbane

Well according to you, it's not a really really long time down. But my server is still down.. I can't even log in to RC without being spammed with "You don't have admin rights". On top of that seemingly all of my script content has magically disappeared. You would think we would be compensated for these types of things when we're paying to use a service, but nope. Not even a mere reply as to the status of the situation. Goes to show how screwed Cyberjourers is as a company.

Had a similar problem with the spam, also weapons not loading for my player. Just kill the npc server and restart it will fix the problem.

trevor987 · #9 12-26-2013, 04:13 PM

Quote:

Originally Posted by scriptless

Had a similar problem with the spam, also weapons not loading for my player. Just kill the npc server and restart it will fix the problem.

Servers affected with this most recent issue won't be fixed by an NPC server reboot. Atrius had to get Stefan involved as TheJames got locked out of RC and all our NPCs were gone.

Try following up with the support email or getting a hold of the PWA.

Stephen · #10 12-26-2013, 06:53 PM

Quote:

Originally Posted by trevor987

Servers affected with this most recent issue won't be fixed by an NPC server reboot. Atrius had to get Stefan involved as TheJames got locked out of RC and all our NPCs were gone.

Try following up with the support email or getting a hold of the PWA.

I'll reach out to Stefan again.

Admins · #11 12-26-2013, 07:38 PM

The problem was a short downtime of the database, the servers were not correctly loading. It can be solved by just restarting the server although I'm not sure if the /global servercontrol command is working correctly right now (and /shutdown is only working for me). I was checking a few servers after the problem and they were working fine, but it seems several servers were affected. I've restarted a few (Ventus and Sin City) and fixed the problem with incorrect staff lists. Please tell me if more servers are affected. I can add more developer gold time although that probably doesn't bring back the lost holiday time x-x

Sage_Shadowbane · #12 12-26-2013, 07:54 PM

Quote:

Originally Posted by Stefan

The problem was a short downtime of the database, the servers were not correctly loading. It can be solved by just restarting the server although I'm not sure if the /global servercontrol command is working correctly right now (and /shutdown is only working for me). I was checking a few servers after the problem and they were working fine, but it seems several servers were affected. I've restarted a few (Ventus and Sin City) and fixed the problem with incorrect staff lists. Please tell me if more servers are affected. I can add more developer gold time although that probably doesn't bring back the lost holiday time x-x

So I tried your solution and it doesn't work. I can't even do the normal /shutdown command, it's telling me that I'm not authorized. If you could look into the problem on the server 'Zombie Fun', I'd appreciate it. If you could also return some of the developer gold time to Graal789647, that'd be even more appreciated.

Admins · #13 12-26-2013, 08:03 PM

It's fine now

trevor987 · #14 12-26-2013, 09:57 PM

Quote:

Originally Posted by Stefan

Please tell me if more servers are affected. I can add more developer gold time although that probably doesn't bring back the lost holiday time x-x

It's amazing how helpful Stefan is when you ask nicely! Glad everybody got their servers fixed.. on with development!

Joshua_P2P · #15 12-27-2013, 01:38 AM

i apologize for being rude before normally i wouldn't care much but as ventus is nearing its final stage of development i just wanted to get back to work and finish it by the end of the holidays again sorry for how i was @Stefan

And i would also like to say thank you for fixing ventus as well

scriptless · #16 12-27-2013, 12:11 PM

Quote:

Originally Posted by Sage_Shadowbane

So I tried your solution and it doesn't work. I can't even do the normal /shutdown command, it's telling me that I'm not authorized. If you could look into the problem on the server 'Zombie Fun', I'd appreciate it. If you could also return some of the developer gold time to Graal789647, that'd be even more appreciated.

I've always used /npckill, /shutdown has never worked for me

... just curious but what is the difference between the 2 commands anyways?

TSAdmin · #17 12-27-2013, 03:29 PM

Quote:

Originally Posted by scriptless

I've always used /npckill, /shutdown has never worked for me

... just curious but what is the difference between the 2 commands anyways?

If I remember correctly, you could equate /npckill to holding the power button on you computer until it just shuts off without going through the proper shutdown sequence, saving work or changes, etc. That was my understanding when it was explained to me once.

scriptless · #18 12-27-2013, 04:46 PM

Quote:

Originally Posted by TSAdmin

If I remember correctly, you could equate /npckill to holding the power button on you computer until it just shuts off without going through the proper shutdown sequence, saving work or changes, etc. That was my understanding when it was explained to me once.

Kinda makes me wonder how far back those last changes would save then. Either way that is pretty good to know for future references if things start acting weird what to check. Thanks

NicoX · #19 12-27-2013, 04:56 PM

Quote:

Originally Posted by scriptless

Kinda makes me wonder how far back those last changes would save then. Either way that is pretty good to know for future references if things start acting weird what to check. Thanks

I think /npckill was made if /npcshutdown is not working properly.
/shutdown never worked

beckett164 · #20 12-28-2013, 04:40 AM

Quote:

Originally Posted by Stefan

The problem was a short downtime of the database, the servers were not correctly loading. It can be solved by just restarting the server although I'm not sure if the /global servercontrol command is working correctly right now (and /shutdown is only working for me). I was checking a few servers after the problem and they were working fine, but it seems several servers were affected. I've restarted a few (Ventus and Sin City) and fixed the problem with incorrect staff lists. Please tell me if more servers are affected. I can add more developer gold time although that probably doesn't bring back the lost holiday time x-x

My server "Dev beckett164" is back to normal for the time being, but when you view a player's profile it shows a lot of stats from Atrius. My npc server still needs to be reset via rc because npcs just seem to stop wanting to work from time to time.

Could you take a look at my playerworld and see if something is still going on?

P.S, I had the same downtime as Ventus and the rest.

scriptless · #21 12-31-2013, 09:25 PM

oh my luck, now my server dev mewtoo18 isnt even showing up on the list anymore.. guess ill be playing occorina of time for a little longer

Admins · #22 01-01-2014, 11:10 AM

Normally the owner should login sometime, then the server will be started automatically.

I've added some days of dev gold to all servers and also made sure that the servers for all active dev gold subscriptions are running.

Sage_Shadowbane · #23 01-02-2014, 03:24 AM

Quote:

Originally Posted by Stefan

Normally the owner should login sometime, then the server will be started automatically.

I've added some days of dev gold to all servers and also made sure that the servers for all active dev gold subscriptions are running.

My server's acting up again. Spamming me with "You don't have admin rights". This b awesome!

bigcity · #24 01-02-2014, 04:36 AM

My server has randomly stoped saving tiles. I have not touched any of the options.