Support Ticket Email Change

[DarkReaper0]

I have a small question, my gold has run out long, LONG ago and I registered my account on an email which I've all but forgotten.

I went to the support center to put in a ticket and saw this:



So.....if I DO send in a request for an email change, my lifetime classic will be revoked? (Idiotic)

Or am I just misreading it and it means my support ticket will be denied?

'It' is such an extremely none descriptive word.

[kia345]

I'm pretty sure it just means you can only change your email with a gold account, that's still a really crappy way to explain an option. Pronouns should be used sparingly.

[Crono]

If you get your email changed with a Classic account I think they take away Classic. Pretty silly but it was part of their jihad vs Classic accounts.

[Darlene159]

It's pretty clear what it says.
If you change the email without upgrading, you will lose your lifetime classic

I guess at the end, it should say "otherwise your lifetime classic will be removed"

[kia345]

Originally Posted by Darlene159

It's pretty clear what it says.

Pronoun "it" can relate to a variety of things in that sentence. It is in no way clear, even if it "makes sense to be blah blah", it's still very vague grammar and can be interpreted either way and still be grammatically correct.

Which means, if someone reads it the way that says "email will be deleted", and their classic account gets removed with 'no warning', then they can turn around and make legal motions.

[Ibonic]

I changed the description slightly to make it clearer.

--

You do need an active gold subscription for e-mail changes normally.

But if you don't have a gold subscription, then we'll do it anyway under the condition that the lifetime classic is removed. I always warn people to make sure they understand before it's removed though.

So I'd suggest if you have access to the account and need an e-mail change, you consider upgrading for at least a month so that you don't lose the lifetime classic.

--

I think the main reason is that it takes a lot of time/effort to provide endless support for people who have only paid once and in most cases have no intention to again.

Usually they don't even have the order ID / receipt, so we have to research the account history and compare it to what little info they give.

On top of that, a lot of people share these accounts or give them away when they quit. Helping them to "recycle" accounts doesn't exactly seem worthwhile. I suppose I should say that in a nicer way, but it happens often and I'm sure at least 20-25% of lifetime classic accounts are or have been shared at some point. It just gets worse over time because people don't like the new accounts or think it's fair to have to upgrade continually when players who have been around longer don't have to (at least for "basic"/playerworlds access) ...


With that said, I don't exactly like or agree with the policy either. I just have to enforce it.

[Mark Sir Link]

I don't see the sensibilities in this, I just don't.

Why aren't there ways for players to change their contact info themselves?

I haven't played any other games where you have to contact some help support to change an email address

[cbk1994]

Originally Posted by Mark Sir Link

I don't see the sensibilities in this, I just don't.

Why aren't there ways for players to change their contact info themselves?

I haven't played any other games where you have to contact some help support to change an email address

There should be a way to change it if you have an active subscription. However, I do agree that lifetime classic should be removed if there is no subscription. There is no reason they should be losing money because people decide to give others their account after they quit. This is at least one way to help prevent this.

[cbk1994]

Originally Posted by Door

Ex post facto. It was called lifetime classic when it was being offered, and it MEANT lifetime. They cannot decide after selling it that it will no longer be lifetime. I dunno about France, but that is DEFINITELY illegal in the US and I highly doubt the laws are too different there.

I doubt that it is illegal. They aren't denying you your lifetime classic. However, I don't think that they every said lifetime support. If you want to get support from them, then you will have to make a sacrifice. It isn't fair for them to keep paying for you, when you haven't payed in years (not specifically you, but others).

[DarkReaper0]

Thank you Ibonic for the info :O

I'm not used to such direct information though o.o you shocked me.

[DustyPorViva]

CJ would probably just settle some sort of agreement instead of taking anyone/being taken to court, as it would save them A HELL of a lot more money.

As for lifetime classic... well, sure, it's called lifetime classic, but that's worthless. A name dictates nothing, it's all about the details when you upgraded. What it described it as, and so on.

[Darklux]

This whole thing is a bad joke, and especially bad if you want to get back old players into the game:
Why should they give up livetime classic, just to play graal again as limited character with a constant need to upgrade?

Hell, I hope that the policy of the management will change before the game goes offline or similar, you just seem to want to get as many players out as possible.

[jorollychu]

yeah if you really wanted an email change to get a time limit character you might as well make a new account. it sucks for me that i no longer have the isp email i registered with because if any hackers have my password they can steal my items.

[xXziroXx]

Originally Posted by jorollychu

yeah if you really wanted an email change to get a time limit character you might as well make a new account. it sucks for me that i no longer have the isp email i registered with because if any hackers have my password they can steal my items.

Just buy 300 gelats, upgrade your account for 1 month, and change the email?

[Frankie]

if you buy a subscription with lifetime classic do you lose the lifetime classic? would not surprise me :x