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  #1  
Old 01-04-2007, 01:11 AM
zell12 zell12 is offline
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What should I do if my ticket is being ignored? Email Unixmad? Submit another ticket? Call the UN?


One of my tickets regarding GK has been answered 2-3 times by Stefan. He asked me to supply some info, I did just that and I am still waiting over a month for a reply... (1m 5d 21h 19m to be exact)
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  #2  
Old 01-04-2007, 01:19 AM
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Quote:
Originally Posted by zell12 View Post
What should I do if my ticket is being ignored? Email Unixmad? Submit another ticket? Call the UN?


One of my tickets regarding GK has been answered 2-3 times by Stefan. He asked me to supply some info, I did just that and I am still waiting over a month for a reply... (1m 5d 21h 19m to be exact)
The support center doesnt always work, they need to learn that and fix it.
  #3  
Old 01-04-2007, 03:40 AM
Tom Tom is offline
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It does'nt work and they are ****ing useless when it comes to answering the tickets.

Hire proper staff ffs
  #4  
Old 01-04-2007, 03:43 AM
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Quote:
Originally Posted by zell12 View Post
What should I do if my ticket is being ignored? Email Unixmad? Submit another ticket? Call the UN?


One of my tickets regarding GK has been answered 2-3 times by Stefan. He asked me to supply some info, I did just that and I am still waiting over a month for a reply... (1m 5d 21h 19m to be exact)
You could have PM'd Stefan or Ibonic, they'll sort it out.

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It does'nt work and they are ****ing useless when it comes to answering the tickets.
I disagree.
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Seriously, you have ****-all for content and you're not exactly pulling in new developer talent, angling for prestigious titles should be your last concern.
  #5  
Old 01-04-2007, 04:52 AM
MysticalDragon MysticalDragon is offline
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You could have PM'd Stefan or Ibonic, they'll sort it out.



I disagree.
How can can you disagree, He has the Evidence to prove it and this isn't the first post regarding the Support Center negligence.
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  #6  
Old 01-04-2007, 05:11 AM
Rufus Rufus is offline
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How can can you disagree, He has the Evidence to prove it and this isn't the first post regarding the Support Center negligence.
It does work and Ibonic happens to be away at the moment :/
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Seriously, you have ****-all for content and you're not exactly pulling in new developer talent, angling for prestigious titles should be your last concern.
  #7  
Old 01-04-2007, 06:42 AM
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It does work and Ibonic happens to be away at the moment :/
Who said anything about Ibonic?

He can't be expected to do everything either.

You always seem to be talking for him.
  #8  
Old 01-04-2007, 10:18 AM
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You could have PM'd Stefan or Ibonic, they'll sort it out.
Doesn't that go against the whole idea of the Support Center?
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  #9  
Old 01-04-2007, 07:47 PM
Rufus Rufus is offline
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Doesn't that go against the whole idea of the Support Center?
Wouldn't it be better then making a post, which I'm sure is against the rules?
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Seriously, you have ****-all for content and you're not exactly pulling in new developer talent, angling for prestigious titles should be your last concern.
  #10  
Old 01-04-2007, 08:00 PM
Mykel Mykel is offline
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Wouldn't it be better then making a post, which I'm sure is against the rules?
No actually, it wouldn't. Posts get noticed much quicker than PM's. And once again, isn't this all supposed to go through the Support Center. If the Support Center was being run properly, or had more people to actually run it, this wouldn't be a problem. Excal isn't the problem here, the support center is.
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  #11  
Old 01-04-2007, 04:09 AM
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Sometimes, they're considered low priority.
They may be answering more important ones ...or not.
  #12  
Old 01-04-2007, 04:34 AM
zell12 zell12 is offline
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Well, this is an issue stefan alone must fix. No one else has access to the accounts on GK. He cannot do everything himself, start trusting someone else to do it. It backfired on them before, but with the proper precautions put in place it won't turn out like before.
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  #13  
Old 01-04-2007, 04:56 AM
zell12 zell12 is offline
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I assume it's pretty rare, usually only happenes when it's only Unixmad/Stefan that can help. Like I said, get someone to take the load off again... :/
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  #14  
Old 01-04-2007, 06:54 AM
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Not worth it.
Last edited by Devil; 01-04-2007 at 07:29 AM.. Reason: Edited because it's just not worth the trouble.
  #15  
Old 01-04-2007, 07:29 AM
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I edited it, not worth the trouble.
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