Server down?

[davidpsy]

I was going to log on to my server as usual today when I found it did not appear on server rc list. I have checked my email for an explanation and found none, I have checked my pay time, I still have 11 months or something. I upgraded a little while ago. It appeared that only my server was down, I have no idea why except maybe the server it was on went down but then why wernt more servers down? If anyone has an explanation please tell me.

[Slash-P2P]

Originally Posted by davidpsy

I was going to log on to my server as usual today when I found it did not appear on server rc list. I have checked my email for an explanation and found none, I have checked my pay time, I still have 11 months or something. I upgraded a little while ago. It appeared that only my server was down, I have no idea why except maybe the server it was on went down but then why wernt more servers down? If anyone has an explanation please tell me.

Your probably gonna get yelled at for making a thread and not forum PMing Spark...

[Galdor]

probobly

||||||||||

[zell12]

Yeah, why not just ask Spark? :P

[davidpsy]

Originally Posted by Slash-P2P

Your probably gonna get yelled at for making a thread and not forum PMing Spark...

Then if I am yelled at I will simply explain that I made this thread for the purpose to ask this question to more then 1 person.

[HoudiniMan]

Unexplained server outtage = 99.99% chance server computer problems.

Rule of thumb:

Wait 24 hours for the problem to resolve itself.
-If the problem persists and you have not yet figured out why:
-1-Search the forums for an explanation thread, there are probably 6. If not, go to step 2.
-2-Contact a global, if they don't know/can't help, go to step 3.
-3-Contact spark to see if it was purposefully shutdown, etc. for a reason.
In that order.

[haro41]

yeah i wish it worked out that way. actually zenkou is down too. and the npc server has been down for 3 days now. pm'ing globals about it doesnt work good enough.

[Leasure-13]

Arkland Empuires,Dark Diamond, and along with someother servers are all down. I would say that something is wrong with the server computers. Just give it time and I am sure that the servers will be back. If not. Fourm PM Spark I guess.. That is the only thing you can do i guess.... Anyhow i seen that the servers where missing around 3:30 p.m EST

[davidpsy]

Ah so it is a server outage.

[xAndrewx]

Originally Posted by HoudiniMan

Unexplained server outtage = 99.99% chance server computer problems.

Rule of thumb:

Wait 24 hours for the problem to resolve itself.
-If the problem persists and you have not yet figured out why:
-1-Search the forums for an explanation thread, there are probably 6. If not, go to step 2.
-2-Contact a global, if they don't know/can't help, go to step 3.
-3-Contact spark to see if it was purposefully shutdown, etc. for a reason.
In that order.

Ugh, I don't like the wait of 24 hour rule. They should inform us if a problem o_o

[Slash-P2P]

If it's a computer server problem, wouldn't Stefan/Unixmad Be the only people to fix it? (Not sure about Tux)

[Dach]

Wouldn't it be easier to make a quick closed sticky thread notifying that a server is down temporarily, then delete it when the problem is fixed? That way the affected managers would be notified and said threads are all but completely unnecessary.

[davidpsy]

Or better yet, send them an email informing the managers of such, then the mods wouldn’t have to constantly write threads and delete them.

[zell12]

There are boxes in NorthAmerica as well. They can't fix it themselfs. Everything will be back to normal when it is fixed. Complaining about it will only clog the forums with this crap. As mush as I dislike the customer support for Graal, (And it is worse for other games) this is not the place to do it.

[davidpsy]

Originally Posted by zell12

There are boxes in NorthAmerica as well. They can't fix it themselfs. Everything will be back to normal when it is fixed. Complaining about it will only clog the forums with this crap. As mush as I dislike the customer support for Graal, (And it is worse for other games) this is not the place to do it.

My server is back up, I assume the others are, so I guess this thread is over, don’t close it you damn mods!