Support Center isn't working??

NicoX · #1 05-08-2007, 01:58 PM

Hello everybody

I made a Ticket 2 days ago and I am still waiting for an answer...
It is really important and I thought thats the quickest way to contact Stefan or any other High Admin....But it isn't

Why is nobody checking this Tickets ? Is there no Staff or what?
Please someone check my Ticket as soon as possible....

Thanks

Nico

MysticX2X · #2 05-08-2007, 02:03 PM

Usually they should check it pretty quickly. But it depends who's it for or what.

zim5354 · #3 05-09-2007, 02:56 AM

Quote:

Originally Posted by MysticX2X

Usually they should check it pretty quickly. But it depends who's it for or what.

Or they view it and don't respond...Or ignore them all together.

Rapidwolve · #4 05-09-2007, 03:33 AM

Before I used complain about the slow service, but now don't because Houdini answers my tickets within 12 hours every time I send one.

MysticX2X · #5 05-09-2007, 04:02 AM

Forum pm works too. ibonic answers pretty fast and he's on classic alot too if you want to pm him.

Rapidwolve · #6 05-09-2007, 04:04 AM

Oh forgot to mention Ibonic, he helps alot too. Well its great to see we have atleast some good staff members.

zell12 · #7 05-09-2007, 04:14 AM

It depends what its for. Usually you people say they view them and ignore them. They are just checking to be noisy, see what you are asking stefan for and to hop on debug and tell jokes about it, orrr.... they are checking to see if they can answer your question.

Usually, one of them will if its worth the effort.

zim5354 · #8 05-09-2007, 06:07 AM

Some "mods" check them to be noisy. Honestly any support I have ever gotten has been on the forums. I only use the support center when I'm banned.

Darlene159 · #9 05-09-2007, 01:07 PM

Quote:

Originally Posted by zim5354

Some "mods" check them to be noisy. Honestly any support I have ever gotten has been on the forums. I only use the support center when I'm banned.

I doubt that, since people only have access to specific areas that they can help with. I only have access to the forum tickets. Sam may have access to the forum tickets and Kingdoms, not sure. We don't have access to all of the tickets.

Sam · #10 05-09-2007, 01:45 PM

If a ticket get answered depends on different things:
1. What is the question/reason of the ticket?
2. What kind of staff can answer/decide the ticket

I know the tickets for forums and for GK are always answered, even if its a explanation that we cannot help in a case and assign an Admin/Manager to the ticket.

From my own experience I can say, if a ticket is not answerd after a while, it means the Admin/Mangager denies the request.

Bell · #11 05-09-2007, 04:20 PM

There are those that will not accept the answer given so consider the issue not handled as well.

Devil · #12 05-13-2007, 07:17 AM

I sent a "Forum Support Ticket" once to Ibonic, with the header "For Ibonic" and nosy Sam and Darlene checked it, replied and closed it before Ibonic could see it, then I learned to contact him with the other parts of Support Center.

zim5354 · #13 05-13-2007, 08:32 AM

Quote:

Originally Posted by Devil

I sent a "Forum Support Ticket" once to Ibonic, with the header "For Ibonic" and nosy Sam and Darlene checked it, replied and closed it before Ibonic could see it, then I learned to contact him with the other parts of Support Center.

yea i made a ticket once asking someone not to read it and they did anyway and closed it.

Devil · #14 05-13-2007, 09:25 AM

Yeah.. it's a ****ing joke.

Luda · #15 05-13-2007, 09:34 AM

Yeah it is pretty sad.
Ibonic is usually my source for problems, I ask him on Classic, same with Bell