New Support Center

[Spark910]

New Support Center

The new support center is ready for users to use.

If you have a ticket on the old support center then you may close that and continue the discussion on the new one, if no one has yet replied - but if someone has replied then continue to resolve that issue on the old support centre please. Old Support Center Login: http://support.graalonline.com/cgi-bin/pdesk.cgi

The new one can be found here:
http://support.cyberjoueurs.com/support/

Getting Started:

• Click Register/Login
• Use the form on the right to register
• Check your e-mail and active your account
• You may now login

Creating A Support Ticket:

• Login
• Click Submit Ticket
• Select the relevant department
• Fill in all required fields
• If you have any information that can be put into the optional fields, and you think it will help with confirming your identity or speeding up the process of support, fill them in.
• Fill in the message box to describe what you want/your problem
• If you get a "Before we send your request..." page, please check the answer is not displayed infront of you. If it is not, continue by clicking "Submit Ticket"

Viewing Support Ticket:

• Login
• Click Lookup Ticket
• Select your ticket you wish to look at
• Click the times to see past responses, or view the current response that is visible
• Respond if needed
• Close the ticket when the problem is solved

Finding Help Before Submitting A Ticket:

• Go to the support centre main page
• Click
  KnowledgeBase
• Search at the top for your issue

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Help Wanted:
We currently require people who wish to help test the knowledgebase.
If there is anything:
1) You do not see in the knowledgebase
2) Does not show when you search a term in the knowledgebase

Please submit a ticket under the "New Support Centre (TEMP)" section. And then select a relevant "Type of comment".

In addition, and suggestions should go there too.
====================================
People Who Can Help You:
Just so you know who can help you and respond to your tickets, I will list them all here. This is more than the previous 5/6 members who replied, so we hope to help create support quicker and easier.
Note: Lyndzey, some PWA and Zone staff have not yet been added fully.

0) New Support Centre (TEMP)
Unixmad
Stefan
Spark911

1) Pre-sale Questions / Issues / Problems
Unixmad
Stefan
Spark911
Ibonic

2) Billing – All
Unixmad
Stefan
Spark911
Ibonic

3) Bugs – All
Unixmad
Stefan
Spark911
CheeToS
Jagen
Ibonic

4) Accounts – E-mail Changes
Unixmad
Stefan
Spark911
Ibonic
Lyndzey

5) Accounts – Global Bans
Unixmad
Stefan
Spark911
Ibonic
Lyndzey

6) Accounts – Other
Unixmad
Stefan
Spark911
Ibonic
Lyndzey

7) Playerworlds – Bans
Unixmad
Stefan
Spark911
dNeonb
GrowlZ
Houdiniman

8) Playerworlds – (1) Classic/Hosted Tab Inspection (2) Server re-names / Detail Changes
Unixmad
Stefan
Spark911
dNeonb
GrowlZ
Houdiniman

9) Playerworlds – Other
Unixmad
Stefan
Spark911
dNeonb
GrowlZ
Houdiniman

10) Global Guilds
Unixmad
Stefan
Spark911
Vulcan

11) Graal 3D
Unixmad
Stefan
Spark911
Ibonic

12) Graal Kingdoms – General Questions
Unixmad
Stefan
Spark911
dNeonb
Schlurfy
Lance
Jagen

13) Graal Kingdoms – Bans
Unixmad
Stefan
Spark911
dNeonb
Schlurfy
Malinko
Zero Hour
Lance
Jagen

14) Graal Kingdoms – Scams
Unixmad
Stefan
Spark911
dNeonb
Schlurfy
Malinko
Zero Hour
Lance
Jagen

15) Graal Kingdoms – Other
Unixmad
Stefan
Spark911
dNeonb
Schlurfy
Lance
Jagen

16) Zone – General Questions
Unixmad
Stefan
Spark911
Vulcan

17) Zone – Bans
Unixmad
Stefan
Spark911

18) Zone – Other
Unixmad
Stefan
Spark911
Vulcan

19) Forums – Bans/Other
Unixmad
Stefan
Spark911
Moonie
Kamuii

20) Other
Unixmad
Stefan
Spark911