Experimental Support center

[unixmad]

I have just opened a experimental support center, the goal of this software is to be able to track all problems submitted by players and answer as soon as possible.

Right now only a few members of the graal staff will use this tool but in the future all staff members will use it.

To submit problems you have 2 solutions:

1) The best solution
Go to http://support.graalonline.com , open a Graaldesk account and submit your ticket (problem)

2) If you have forgotten your password or prefer to submit ticket by Email, you can send Email to:

* [email protected] for problems related to accounts and password
* [email protected] if you have paid but your account have not been upgraded
* [email protected] for all problems related to playerworlds

Please use this tools only if you have real problems

Unix.

Sorry if i have not been around a lot but we are moving our office to a new place and there is a lot of work to do.

[AlkarenHyralt]

You need to set me up with e-mail access to the account stuff. I'm registered already.


Also please ream my forum pm

[konidias]

This is more of a problem and a suggestion, but..

I forgot my Graal e-mail pass shortly after I made it, and there is no way of getting the pass.. I thought maybe you should make a way for people to retrieve their passes or something. Just thought it would be helpful.

This system sounds good as long as you guys can keep up with all the questions and problems people are going to have.. I think perhaps compiling a FAQ from the submitted problems and things you get would be a good idea.. It might save some time in the future from having to answer questions people could find in the FAQ.

[Yakuna2001]

i tried it, seems pretty cool. i wonder how quickly ill get a rpely :-/

[Ghost Pirate]

Is this Live Tech Support?

[unixmad]

The problem is how to verify who is allowed to change password ? The only solution is to do like yahoo and some others and ask peoples to choose 2 secret questions like what is your pet name, but since a lot of peoples known answer to this questions (like your friends) a lot of account will be hacked...

With the new GraalDesk support center you can directly mail [email protected] and your problem will be manually managed by staff, this is probably the best way to secure accounts.

About the FAQ it is included in GraalDesk, when a problem is interesting we can directly include the question and answer to FAQ, then after a while we will have a good database.

Originally posted by konidias
This is more of a problem and a suggestion, but..

I forgot my Graal e-mail pass shortly after I made it, and there is no way of getting the pass.. I thought maybe you should make a way for people to retrieve their passes or something. Just thought it would be helpful.

This system sounds good as long as you guys can keep up with all the questions and problems people are going to have.. I think perhaps compiling a FAQ from the submitted problems and things you get would be a good idea.. It might save some time in the future from having to answer questions people could find in the FAQ.

[konidias]

Originally posted by unixmad
The problem is how to verify who is allowed to change password ? The only solution is to do like yahoo and some others and ask peoples to choose 2 secret questions like what is your pet name, but since a lot of peoples known answer to this questions (like your friends) a lot of account will be hacked...

With the new GraalDesk support center you can directly mail [email protected] and your problem will be manually managed by staff, this is probably the best way to secure accounts.

About the FAQ it is included in GraalDesk, when a problem is interesting we can directly include the question and answer to FAQ, then after a while we will have a good database.

Perhaps have a second email that your password can be sent to. Like many people have email accounts prior to Graal (needed to get an account) So the Graal email pass could be sent to your secondary email.

[mastervampire]

Originally posted by konidias


Perhaps have a second email that your password can be sent to. Like many people have email accounts prior to Graal (needed to get an account) So the Graal email pass could be sent to your secondary email.

That's a good idea.

-Brett

[VikingBladeII]

Seems promising, hopefully it will cut down on the response time as well as the correct outcomes.

[TheFrozenFiend]

I didnt even loase my graal e-mail password.
it just suddenly stopped working.

I had it in outlook express witht he password saved and then one day it suddenly stopped working. =/

[jeff335]

Let people choose their own two or three questions, plus a pwd hint heh

[Loriel]

Right now, this thing is only sending stuff to those email addresses, isn't it? So if I needed, for example, my Adminpanel Account made, I'd still have to email you directly, I think. So no improvement for me

[Metal-Slug]

Well, I have a question or two:

1) If there are old inactive accounts, can we use them.
2) Are we allowed to use free emails like hotmail yet?
3) Do i need to upgrade a gold account to talk on the forums
4) If i upgrade a new account can i get the post count switched to it?

[Saga2001]

Well the way I see it the loss of passwords is related to the strange passwords you recieve, so maybe you can have a password to change toyr password, that way no one but you will know it, and your friends can use your account without being able to change your password. Yes?

[Birdbird_0]

My question is, why did it take so long to get something like this Implimented?