[Spikedude]

If the PSA answered directly to the players instead of to the manager, it would solve the problem of them not listening to players. In all the old circumstances, there was always a manager on top who was often solely focused on development. The day-to-day life of the server came second to a lot of them. If the PWA were willing to actively maintain both the PSA and Manager spot on Era, and were also willing to use an opinion poll as a strong determinant of who gets to be PSA, it would make the people who should be answering to players more accountable to public opinion (while keeping those who are doing the technical aspects shielded from dealing with it).

The development manager would be entirely in charge of getting things made, and the PSA would be in charge of releasing/supporting them. If the development manager wasn't getting things done quickly enough, the PSA would be in a good position to complain to PWA. And if the PSA doesn't get things done quick enough, the players could vote him out a month later. Everyone is accountable to somebody, and it's ultimately up to the players.