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Originally Posted by Deek2
There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time.
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We don't spend great deals of our time looking for problems, no. It would be a waste of time to do so.
We don't posses omniscience. We don't know if people are having problems. So if they do, they have to
contact us. Our valuable time can only be spent on that which is brought to our attention. If you want helped, you have to at least meet us part-way by getting ahold of us.
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Originally Posted by Deek2
Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.
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Whenever I post on forums, I have my messenger on. If I get IMed about PWA duties, I try to answer promptly. If not promptly, then I usually get to it in 5 minutes or so. Messaging me is the best way to get ahold of me, because I do not check my email more than twice a day.