Quote:
|
Originally Posted by Milkdude99
I will agree with you for only one reason, the Global Staff are not paid for what they do so I agree they can have some leway here on that BUT IF they were "Paid Staff" this would not be acceptible in any circumstances because they are paid Staff. Ignore customers in business and you will kill your business, even if they don't deserve your time and efforts.It is taking the good with the bad and something in business you just have to cope with.
|
There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time. Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters
more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I
can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.