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Stefan or Unixmad is not the proper way of doing it and is why you don't get an answer 99% of the time.
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Going to Stefan is always a good option, he actually listens when you PM him, worked for me when I got banned on forums for "trying to steal my account" and no one else would listen, they were like "suuure", well..they didnt literally say that, but you get the picture.