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I highly disagree with the area of psuedo-staff like FAQ. To me its just a gimmic for players to feel they are special because they can carry a silly tag that says FAQ or ET around.
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I know someone here will disagree with you, but it won't be me. I believe most managers should have some experience in all fields. Since FAQ and ET is more common now I have no choice but to throw that into the mix.
FAQ's can easily be replaced with a NPC. Same with ET's, but there will always be the complaints of LAG. Oh well.