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Originally posted by Kaimetsu
Yes, that's exactly the case.
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Not really. Denouncing a portion of your customers and ignoring the only reliable way of assessing many opinions etc are both indicators of terrible management skills.
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Denouncing those who should have been careful in the first place is common sense despite management skills. They fell for fake staff, they're stupid, its their fault, the staff shouldn't give a damn about these idiots. Those that do will probably ruin Graal as a whole.