[Crono Illusion]

Originally posted by Stefan
There are many ways to refund money:
When you buy something with credit
card then you can go to the bank and
cancel the transaction, the bank can
cancel transactions too. We don't get much more
informations than '215 euro transferred to
your account, transaction number xxx'
(paybox gives us the transaction number too
so we know for which Graal account the transaction is)
Then sometimes later the bank says
'transaction xxx has been canceled, the money
needed to be transferred back to the credit
card owner'.
There is not much we or anyone could make
wrong. The only thing that we are doing now
is cancelling the accounts where the transactions
have been cancelled.

The most likely reason for the transaction to be canceled is because of how undescriptive it is on the credit card bill. When the cardholder of my family obtained the bill, they were going to cancel the transaction and maybe even the creditcard after seeing a charge for "PARIS". I have a feeling many people cancelled transactions like this one, mainly because of how cryptic it appears. I highly reccomend you make the paybox more descriptive, and perhaps even make the confirmation in English.