Quote:
Originally Posted by fowlplay4
All Staff should be answering questions and being helpful regardless of their role.
FAQ is nothing more than a PR-test to see if you're good enough with people to take on the reigns of GP.
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Although I agree with your first point, and this is expected on Zone, I disagree with your second point. There are just certain types of personality which are better suited for to an FAQ role, in which they'll always find it difficult to do the duties of a GP. In my eyes, a GP is no more important than an FAQ, they're just two different types of player relations roles.
If you think about it, way back when, the role of an LAT was much broader - they weren't just responsible for levels but also graphics and scripting. Have you noticed how that has splintered? It was for good reason and it is, in my opinion, for good reason that FAQs and GPs are two distinct roles.