Quote:
Originally Posted by Rufus
"If you're not going to help me with some errors I'm having when trying to play your game, then why should I even stick around? Never mind pay to get some basic help to play your game. I guess I'll just go to one of the free games that actually provide support to their playerbase, irrespective of me giving money."
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I admit, I don't know many online games, but I guess they will not give much more support.
What kind of support needs a trial? I think it's a support he can get from the FAQ's in game.
The SC was mainly frequented for account problems (password, bans, payment or complaints about staff...). And this kind of support should only get someone who at last payed one time to play with full access.
I think we paying customers should get support first of all. And as long as this is not happen, we don't need to think about support for trials.
Just my opinion.
And a free game needs to get money too. I wouldn't like to have advertisements when playing or so.