[Rufus]

Originally Posted by Tigairius

For this, I believe there should be a new email address ([email protected] and [email protected]) and when an email is sent to it, it automatically forwards it to all of us. That way, we can solve most issues in-game, and extreme issues via email. [email protected] could be for general support and accounts could be for account/password-related inquiries and would only be sent to those people who are handling accounts.

With this method, the globals could work together, and each time we reply to an email, could simply CC it to the email address, for example, if an email was sent to [email protected], we could respond to the client and then cc [email protected] to send a copy of the response to all of the other globals.

That's exactly what I thought myself, but it might be tricky to keep track of who is dealing with what and have people dealing with the same issues twice.