Quote:
Originally Posted by Hiro
would it ever reach the eyes of any global staff more than just the one person checking tickets that day? and even if they see it, will they even help out, or send help?
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The rest of your post has been well handled by the two fellows above me, so I will only address this part.
Yes, we would find someone to help you, but chances are we wouldn't do it ourselves. You may get lucky and find one of us popping on to help depending on the situation (example: in case of economic emergency where a scripter messed up and items are being duplicated in mass amounts), but for the most part it's
your responsibility to develop your content, not ours. We are a safety net
at best.
If it's absolutely necessary we will get you into contact with some developer in the community that could help you [which we're sort of trying to push into more mainstream with the GDT], but usually the people we get into contact with are just people you could have contacted yourself. There is really no excuse to write a ticket asking for LAT help other than laziness and an unwillingness to learn.
Additionally, several of us check the support center every day, and it's not just "one person checking the support." I can list at least 5 people who check the support center daily.