Quote:
Originally Posted by salesman
We can answer pms, sure, but answering a pm isn't the same as addressing the problem they are pming you about...especially if we are busy. Some of you seem to enjoy trying to point out the bad in every situation, but this system has so many benefits:
- Problems can easily be moved to the appropriate department, ensuring that the right person handles them
- Everything is displayed in an organized fashion
- You can communicate back and forth without needing both the staff and the player to be online at the same time
- The problem will always be in your inbox until it is resolved
- Adminstrators can overlook the problems that other staff are dealing with, and make sure they're handling them correctly
- and more!
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Sounds good when you put it that way, but I liked it ever since it came out!
Also, there should be a notice somewhere saying that F11 activates the support system. Its not even on the Era New GUI yet!