Quote:
Originally Posted by Frankie
this system is no different than reading PMs and using comments. it's just more flashy. staff can ignore a ticket just as easily as they can ignore a PM, so I don't really think it's going to increase response time. if it does, that's pathetic. nobody wanted to take the time to go through their PMs but now that some flashy new system is in place, all of a sudden staff are eager to solve problems! gotta do it in style I guess  |
I would think you would understand having previously been in administration.
I don't know about anyone else, but I get a lot of PMs when I'm working, and either ignore them or tell them to go to someone else. This makes sure that we see everyone's problem when we're able to deal with it.