Quote:
Originally Posted by Xelnaga
Anyone else recall what happened when the FAQ guild was deleted after TSA's time? GPs (PR STAFF) were overwhelmed with extra duties. So far to the point that they took legalizing scamming into consideration, simply to take a load off their chest, and opened up a poll. Remember what happened next?
Sure a wiki sounds like a good idea, Zodiac had one for some time but the newbies were upset because they had personalized questions the guide could not satisfy.
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I think that's over-stating things. I wasn't there for when TSA deleted it, but I was a GP for 4-5 months when there was no FAQ team. There was never a time where I was flooded with questions. Here's a mind-boggling news flash: Graal doesn't have a growing playerbase. There's fewer and fewer new accounts being made each month. Most, if not all, of the small population on Era know what they're doing. They've been doing it for a long time.
Sure, I'd get the random "Where's this", and I'd show him/tell him. It wasn't hard. There never was a time when those kind of things got in the way of my actual duties. Hell, the only thing that ever was a real flood was "UPLOAD MY HEAD PLZ".
And if I recall, Houdini was behind bringing the FAQ team back, saying it was "bad form" not having one, even though alternative methods were being actively discussed and worked upon (tutorial level, information web page, etc). When I was a GP, and there were only 2-3 other active GPs...there was PLENTY of dead time. No PMs. Nothing. Unless of course we're talking about "WHEN DID U LAST UPLOAD HEY CAN U UPLOAD THX". Hell, just look at all the cadets we have now idling around. They've got nothing better to do but answer questions. Do you really think we need 2-3 RC GPs PLUS 5-6 Cadets to handle the GP problems on a server with 70-80 people online at a given time? Hell no. You shouldn't have any more than 3-4, if they're doing their job.
FAQ shouldn't be around, but it is. I doubt that'll change anytime soon. But, Xelnaga, the fact of the matter is you can't go handing out rewards to FAQs just because their job is boring. Staff work on Graal is entirely volunteer, always has been. Don't like it? Quit. Find a staff position that fits your desires more.
Or just play the game.