Assuming that this incident has spurted from Zone, if it's such a big problem I don't know why Zone hasn't hired some player moderating staff (Police) aside from the development staff. There is no point in adding two work loads on one staff team, unless they're somewhat related in nature. Personally I don't feel as though the pre-teen staff on this server can judge these kind of situations fairly and rubbing their "power" in people's faces.
Aside from that, it clearly states:
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Another abuse of chat and forum privileges is when players use abusive language (cursing or threatening language), racial attacks (THIS INCLUDES JEWS LOL) or comments, or sexually explicit comments, either general or specific, when communicating to individual players, in the content of mass messages via the GraalOnline chat system, or via the discussion boards.
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