[Rufus]

Most people are not going to go through the trouble of submitting a ticket to get a FAQ question answered. If anything, they're going to ask one of their peers if there's no FAQ on and it's something they desperately need to know. I know I certainly wouldn't submit a ticket when I could get a quicker response from someone online, because if you're playing someone's going to be online and they're probably going to know the answer.

Then again, there's still that problem of being thrown straight into the game with no kind of introduction or backstory to it. That's an issue that may need looking at.