Hrmm when you log on graal.net you go to the my page tab. Then you will see something that has your playerworld on it and a trash can next to it click on the playerworld name. Then click the admin tab, then the billing link. Then click where it says. Your Order History click the button view. There it will say the status of the order, how much it was and all that good stuff. Go back to Billing then you see "Your Playerworlds" click the view button the click the link that says e-mail playerworld status. On this page it tells the status of the playerworld. Another thing to do is to go to the control panel.
http://www.graalonline.com/adminpanel/admin.php log in with the admin account and password. If you haven't received that yet. Do what i did make another Support Ticket eventually they will help you <3 there has been a lot of problems with graal lately so thats probably why it is taking so long